Micah Fender
Woodstock
Summary
Dynamic IT professional with a proven track record at IT Student Help Desk Associate, excelling in technical support and customer service. Proficient in Python and C#, I effectively diagnose complex issues while fostering team collaboration to enhance user satisfaction. Committed to delivering high-quality solutions and driving operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
IT Student Help Desk Associate
09.2024 - Current
- Diagnose and resolve issues related to software, hardware, network issues, and account access
- Give customer support through the phone, in-person, or via email with technical problems
- Help customers configure their software and apps
- Work with other IT staff or escalate complex issues to higher-level support, if necessary
Coach/Trainer
Pure Shot Basketball
Woodstock
12.2022 - Current
- Enhance skills development for children in K-12 by providing training direction, encouragement, and motivation
- Conducted and facilitated basketball drills, focusing on skill improvement and game strategy
- Officiate basketball games with precision and integrity, consistently enforcing rules while maintaining clear and effective communication with coaches, players, and parents
Contractor
Portrait Coffee
Atlanta
12.2019 - Current
- Played a crucial role in the coffee production process, contributing to the preparation and roasting of high-quality coffee beans
- Orchestrated the timely and accurate shipment and distribution of coffee products to vendors across the nation
Team Member
Canyons Fresh Grill
Woodstock
08.2021 - 08.2023
- Competently utilized the Point-of-Sale software to process orders and payment transactions
- Delivered exceptional customer service to optimize sales performance
Education
Bachelor of Science - Cybersecurity
Augusta University
Augusta, GA05.2026
Skills
- Python and JavaScript programming
- C# development
- Microsoft Office and Google Workspace proficiency
- Network analysis with Wireshark
- Windows and macOS expertise
- Linux administration
- Cybersecurity fundamentals
- Technical support services
- Team collaboration skills
- Account management strategies
- Customer service excellence
Certification
Pursuing CompTIA Security+ Certification
Leadership Experience
- 21st Century Leaders, Atlanta, GA, 06/01/20, 07/01/20, Leadership in the environmental or engineering field., Completed interactive workshops, round-table sessions with Georgia Power business leaders, teambuilding exercises, and other professional development experiences.
- WarnerMedia Institute for Future Leaders, 06/01/21, Completed a week-long intensive program focused on leadership and media career development
- SYLI@Goizueta, 06/01/22, Participated in a week-long summer leadership institute with 21st Century Leaders and corporate partners focused on business and entrepreneurship.
- Leadership Path - Victory Church, Norcross, GA, 08/01/22, 08/01/23, Growth Track- Completed 4 components to leading and serving youth
Timeline
Team Member
IT Student Help Desk Associate
09.2024 - Current
Coach/Trainer
Pure Shot Basketball
12.2022 - Current
Team Member
Canyons Fresh Grill
08.2021 - 08.2023
Contractor
Portrait Coffee
12.2019 - Current
Bachelor of Science - Cybersecurity
Augusta University