Micah Johnson
Smyrna
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Carrie Steel-pitts Home
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Catering Assistant, Catering Manager
Gusto! Peachtree
09.2022 - 03.2024
- Hired and trained both permanent and temporary staff members
- Creating long time contracts with regular business
- Maintaining profits Monthly
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
Team Leader Manager
Gusto! Chastain
03.2022 - 05.2023
- Provide a great guest experience while maintaining fast service
- Demonstrate effective leadership while maintaining shop culture
- Oversee food production and quality
- Aid in inventory to maintain a sustainable Profit & Loss.
Sales Associate
Marshalls
09.2021 - 05.2022
- Maintain balanced cash drawer before handoff
- Adhere to merchandising standards and restocking
- Send customers away with a fond farewell.
Team Member
Gusto - West Midtown
03.2021 - 10.2021
- Adhere to a fast speed of service and create a great guest experience
- Produce quality food and presentation, line worker
- Train new team members to promote growth and develop culture
- Addressed and greeted guests when entering the store and sending them away with a fond farewell.
Education
High School Diploma -
Kipp Atlanta Collegiate
Atlanta, GA05.2021
Skills
- Staff Leadership
- Account Growth
- Resource Allocation
- Customer Service
- Time Management
- Critical Thinking
Timeline
Administrative Assistant
Carrie Steel-pitts Home
04.2024 - Current
Catering Assistant, Catering Manager
Gusto! Peachtree
09.2022 - 03.2024
Team Leader Manager
Gusto! Chastain
03.2022 - 05.2023
Sales Associate
Marshalls
09.2021 - 05.2022
Team Member
Gusto - West Midtown
03.2021 - 10.2021
High School Diploma -
Kipp Atlanta Collegiate
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