Micaiah Streator
Atlanta
Summary
Results-driven Service Operations professional with extensive experience supporting FedEx facility operations, team leadership, and performance execution. Demonstrated success in driving operational excellence through effective resource allocation, process improvement, and adherence to safety and service standards. Proven ability to lead teams, manage shifting priorities, and deliver consistent results in fast-paced environments. Strong collaborator with a track record of improving workflow efficiency, resolving operational challenges, and supporting continuous improvement initiatives to meet or exceed service goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Operations Supervisor
FEDEX
11.2025 - Current
- Supervise daily package handling operations to ensure on-time, accurate, and safe processing of shipments
- Lead, coach, and support frontline package handlers to meet productivity, quality, and safety standards
- Monitor workflow, staffing, and load plans to optimize operational efficiency
- Enforce FedEx policies, safety procedures, and compliance standards
- Communicate operational updates and performance expectations clearly to team members
- Assist with training, onboarding, and performance feedback for employees
Package Handler
FEDEX
08.2024 - 10.2025
- Scan packages to ensure they arrive at correct destination
- Perform general housekeeping tasks in warehouse
- Receive, sort, and load packages onto FedEx vehicles
- Participate in training and development opportunities
Remote Health Assistant
ACCOLADE, INC.
05.2021 - 05.2024
- Customer Groups: META, Raymond James Financial, Fidelity Investments, Landry’s, and Comcast
- Connected members with doctors and nurses to help them find the best options for care
- Assisted with claims by providing accurate information to customers to address questions and concerns about benefits and coverage
- Resolved customer complaints efficiently and escalated complex issues when necessary
- Maintained a thorough understanding of Accolade’s products and services to provide informed responses
- Consistently delivered high-quality customer service and received positive feedback
Customer Service Specialist
PLANET FITNESS
Atlanta, GA
11.2020 - 05.2021
- Answered calls and assisted members with questions and check-in procedures
- Facilitated new member sign-ups through tours and presentations of membership benefits
- Led training and onboarding for new hires
- Coached new members starting their fitness journey
Remote Marketing Development Intern
ACCOLADE, INC.
06.2020 - 09.2020
- Supported marketing development by managing Salesforce territories and alignment
- Performed data entry and data cleansing for accurate reporting
Sales Enablement Intern
ACCOLADE, INC.
Plymouth Meeting, PA
05.2018 - 08.2018
- Supported Sales teams with account inquiries and product information
- Resolved Salesforce issues in high-volume call environments
- Conducted follow-up calls to ensure Sales team satisfaction
- Maintained detailed records of interactions and transactions
Education
Bachelor of Science - Communications
AUGUSTA UNIVERSITY
Augusta, GA05-2027
Skills
- Exceptional communication skills
- Able to learn quickly and process large amounts of information
- Effective problem-solving and conflict resolution skills
- Proficiency with customer service software and databases
Certification
- FedEx large Hub Certification with a passing IBOC score 7 weeks consecutive, beginning 01.01.2026
RELEVANT COURSEWORK
- Interpersonal Communication
- Intercultural Communication
- History of Mass Media
- Theoretical Perspectives
- Women and Gender Studies
- Integrated Strategic Communication
- AV Media Production
Timeline
Service Operations Supervisor
FEDEX
11.2025 - Current
Package Handler
FEDEX
08.2024 - 10.2025
Remote Health Assistant
ACCOLADE, INC.
05.2021 - 05.2024
Customer Service Specialist
PLANET FITNESS
11.2020 - 05.2021
Remote Marketing Development Intern
ACCOLADE, INC.
06.2020 - 09.2020
Sales Enablement Intern
ACCOLADE, INC.
05.2018 - 08.2018
Bachelor of Science - Communications
AUGUSTA UNIVERSITY