Micalya Williams
Montezuma
Summary
Diligent, with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving. Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
10
10
years of professional experience
Work History
Part Time Customer Care Representative
Catapult
06.2023 - Current
- Provided excellent customer service by resolving complaints efficiently.
- Addressed customer inquiries to improve satisfaction rates.
- Enhanced customer loyalty with personalized service.
- Handled complex issues, maintaining high customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
Warehouse Associate
Amazon Fulfillment Center
10.2021 - Current
- Adhered to company policies for safe storage of goods in the warehouse facility
- Interacted effectively with staff through ongoing communication and exchange of information
- Documented all damages, shortages, overages or other irregularities in shipment records
- Ensured quality control standards were met during receiving process
- Implemented safety protocols for handling hazardous materials
- Identified and removed safety and sanitation hazards from work areas
- Maintained facility equipment and materials in neat, clean, and orderly fashion
Corrections Officer
Georgia Department of Corrections
02.2016 - 04.2021
- Managed daily operations of the correctional facility including overseeing inmate movement, meal distribution, and recreational activities
- Utilized problem solving skills to resolve conflicts between inmates or staff members
- Assessed inmate behavior, monitored activities, and enforced disciplinary rules
- Ensured that all areas of the correctional facility are secure at all times by performing regular inspections
- Implemented appropriate measures in response to emergency situations such as medical emergencies or disturbances among inmates
- Participated in required job training
Seaman
11.2014 - 10.2015
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
Volunteer
Georgia Department of Corrections
01.2015 - 05.2015
- Observed rules and safety regulations of organization while carrying out assigned tasks
- Grew ability to work independently while completing assigned tasks without direct supervision
- Developed strong communication skills while providing customer service to visitors at volunteer center
- Utilized problem-solving and organizational skills to manage multiple tasks simultaneously
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors
- Improved problem-solving aptitude by troubleshooting issues encountered during volunteer activities
Education
Associate of Applied Science - Business Management
Strayer University
Columbus, GA12-2026
High School Diploma -
Macon County High School
Montezuma, GA05.2015
Skills
- Customer support
- Communication skills
- Problem resolution
- Call handling
- Conflict management
- Service orientation
- Multitasking ability
- Time management
- Active listening
- Attention to detail
- Positive attitude
- Adaptability
- Team collaboration
- Quality assurance
- Data entry
Timeline
Part Time Customer Care Representative
Catapult
06.2023 - Current
Warehouse Associate
Amazon Fulfillment Center
10.2021 - Current
Corrections Officer
Georgia Department of Corrections
02.2016 - 04.2021
Volunteer
Georgia Department of Corrections
01.2015 - 05.2015
Seaman
11.2014 - 10.2015
Associate of Applied Science - Business Management
Strayer University
High School Diploma -
Macon County High School
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