Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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MICAYLA SIEMON

Columbus

Summary

Detail-oriented and dedicated professional with a proven track record of executing tasks with precision and care. Strong commitment to diligence and purpose in handling assignments while swiftly adapting to new challenges and learning opportunities. Collaborative team player with a keen interest in audit, quality assurance, data entry, and evaluation, consistently embracing feedback and innovative approaches to enhance performance. Committed to continuous improvement and fostering a positive work environment through effective communication and a deep understanding of team dynamics.

Overview

8
8
years of professional experience

Work History

Quality Assurance Tech

Zoe Center for ABA Services
01.2023 - Current
  • Responsible for ensuring all client data within the session notes and appointments is correct according to various insurance guidelines.
  • Completes yearly audit of medical records for insurance.
  • Responsible for emailing therapists when mistakes are found in notes and following up until corrected.
  • Maintains data of corrections and incomplete notes by therapists.

Administrative Assistant

Zoe Center for ABA Services
01.2021 - 01.2023
  • Answered incoming calls and directed where necessary.
  • Completed monthly audits on client files to ensure all documentation and Information was correct.
  • Created all new patient files and completed onboarding paperwork.
  • Maintained exemplary customer service skills at all times.
  • Ensured correct Insurance Information was processed and active with clients while collecting co-pay and maintaining records of payment in eCW.

Residence Life Student Assistant

Columbus State University
01.2018 - 01.2021
  • Understanding and implementing FERPA Guidelines and University Policy at all times.
  • Answered phone calls at the front desk and assisted the caller as needed.
  • Maintained organization in the office.
  • Familiarized self with all available campus resources to provide to on-campus residents and their parents/guardians.
  • Responsible for overnight emergency calls from students and roommate mediations.
  • Responded to students needs using care and proper protocol.
  • Planned and executed events for student engagement in the residence halls.
  • Completed Incident Reports and Maintenance Requests using Columbus State University systems.

Education

Bachelor of Science - Psychology

Columbus State University
01.2021

Skills

  • ECW Electronic Medical Record System
  • Rethink Behavioral Health Medical System
  • Mediation/Conflict Training
  • Auditing
  • Documentation skills
  • Technical troubleshooting
  • Policy development
  • Documentation expertise
  • Customer focus
  • Quality assurance requirements
  • Data analysis
  • Process quality review
  • Detail-oriented
  • Problem-solving skills
  • Documentation and reporting
  • Customer service

Affiliations

  • Alpha Omicron Pi, Alumna
  • Panhellenic Delegate, Attended weekly Panhellenic meetings in place of the chapter to collect notes and vote when necessary.
  • Panhellenic Secretary, Kept minutes for official Panhellenic meetings and helped plan and execute Panhellenic Recruitment.
  • New Member Educator, Created lesson plans and presentations for new affiliates of the organization.

Timeline

Quality Assurance Tech

Zoe Center for ABA Services
01.2023 - Current

Administrative Assistant

Zoe Center for ABA Services
01.2021 - 01.2023

Residence Life Student Assistant

Columbus State University
01.2018 - 01.2021

Bachelor of Science - Psychology

Columbus State University

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MICAYLA SIEMON