Summary
Overview
Work History
Education
Skills
Timeline
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Michael Cannady

Pooler

Summary

Dynamic General Manager with a proven track record at Extended Stay America, excelling in performance improvement and customer relations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

General Manager

Extended Stay America
02.2020 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Realtor

Self Employed
11.2018 - 04.2020
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Wrote contracts to outline sales and purchases of properties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.

General Manager

Candlewood Suites
07.2015 - 11.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager

Staybridge Suites
04.2013 - 06.2015
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Science - Accounting

Florida Community College of Jacksonville
Jacksonville, FL

Skills

  • Performance improvement
  • Recruitment
  • Customer experiences
  • P&L management
  • Safety assurance
  • Profit and loss
  • Performance improvements
  • Employee development
  • Customer relations
  • Operations management
  • Staff management
  • Staff training/development

Timeline

General Manager

Extended Stay America
02.2020 - Current

Realtor

Self Employed
11.2018 - 04.2020

General Manager

Candlewood Suites
07.2015 - 11.2018

Operations Manager

Staybridge Suites
04.2013 - 06.2015

Associate of Science - Accounting

Florida Community College of Jacksonville

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Michael Cannady