Michael Allen
Jonesboro
Summary
Results-driven Professional with extensive experience in Platform Architecture. Expertise in designing, implementing, and optimizing scalable systems, with strong competencies in Cloud Computing, Microservices, and System Integration. Recognized for reliable performance and strategic thinking in complex environments, facilitating effective team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Platform Architect
Insight
01.2023 - Current
- Developed and implemented release management processes to enhance operational efficiency.
- Led cross-functional teams to ensure timely and successful product releases.
- Led cross-functional teams in developing innovative platform solutions that align with business objectives.
- Established best practices for platform integration, ensuring seamless deployment across environments.
- Analyzed system performance metrics to identify areas for improvement.
- Trained and mentored admins and developers.
Systems Architect
ADCom Solutions
09.2019 - 12.2022
- Designed and planned end-to-end technical solutions for MSP
- Evaluated emerging technologies to recommend improvements and maintain competitive edge in offerings.
- Developed integration strategies for diverse technologies to streamline operations across platforms.
- Mentored junior developers, fostering skill development and promoting best practices in system design.
- Directed architecture reviews to ensure compliance with industry standards and regulatory requirements.
Manager
Deloitte
11.2018 - 09.2019
- Delivered successful design projects, ensuring client needs and regulations met.
- Enhanced project efficiency by collaborating with diverse teams for innovative solutions.
- Fostered skill development in junior developers, promoting creative problem-solving techniques.
- Improved workflow efficiency by streamlining design processes with advanced software tools.
Senior Solutions Consultant
ConfigureTek
05.2017 - 10.2018
- Enhanced strategic recommendations by analyzing client requirements and aligning objectives.
- Guided junior consultants in effective solution development and client engagement practices.
- Drove consensus on project deliverables through stakeholder workshops and input facilitation.
- Ensured solution integration success by collaborating with technical teams on client systems.
Assistant Vice President
Deutsche Bank
08.2014 - 05.2017
- Increased customer satisfaction by implementing best practices for incident management.
- Fostered team growth through mentoring junior developers and sharing expertise.
- Streamlined transitions by assisting with post-implementation support activities.
- Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
- Achieved improved response times through effective problem management practices.
ServiceNow Developer
PCM
02.2010 - 08.2014
- Achieved seamless service continuity through strategic system upgrades and migrations.
- Gathered stakeholder requirements to create precise technical specifications for projects.
- Enhanced functionality by integrating third-party tools with ServiceNow platform.
- Developed customized ServiceNow applications tailored to meet organizational needs.
- Performed database and Windows administration to support operational efficiency.
Data Analyst
SunGard Availability Services
02.2001 - 12.2009
- Enhanced stakeholder visibility by developing interactive dashboards using Microsoft SSRS.
- Streamlined reporting processes through strategic collaboration with cross-functional teams.
- Supported strategic decisions by analyzing complex datasets for actionable insights.
- Identified growth opportunities with in-depth trend analysis for business improvements.
Education
Associate of Science - Chemistry
Skills
- ServiceNow platform management
- System performance monitoring
- API integration expertise
- MSSQL database management
- ITIL framework expertise
- Agile project management
- Identity and Access management
- Infrastructure integration
- Monitoring and logging
- Cloud architecture design
Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - HRSD
- ServiceNow Certified Implementation Specialist - CSM
Timeline
Platform Architect - Insight
01.2023 - Current
Systems Architect - ADCom Solutions
09.2019 - 12.2022
Manager - Deloitte
11.2018 - 09.2019
Senior Solutions Consultant - ConfigureTek
05.2017 - 10.2018
Assistant Vice President - Deutsche Bank
08.2014 - 05.2017
ServiceNow Developer - PCM
02.2010 - 08.2014
Data Analyst - SunGard Availability Services
02.2001 - 12.2009
Gordon College - Associate of Science, Chemistry
Awards
ServiceNow Community MVP, ServiceNow 2018, ServiceNow Community MVP, ServiceNow 2017, ServiceNow Community MVP, ServiceNow 2016