Michael Buck
Avondale Estates,GA
Summary
Dynamic operations leader with a proven track record at Dusty's Incorporated, enhancing efficiency and driving growth through strategic planning and team building. Expert in inventory control and customer service, I successfully implemented initiatives that improved performance and fostered a collaborative work environment, resulting in significant operational improvements. I was an Assistant Store Manager with Kroger for 17 years.
Accomplished Assistance Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Krogers Grocery Store
Atlanta, GA
02.2009 - 02.2026
- Led daily operations to enhance customer satisfaction and store efficiency.
- Trained and mentored staff to improve performance and service quality.
- Implemented inventory management strategies to reduce stock discrepancies.
- Collaborated with department managers to optimize sales promotions and displays.
- Ensured compliance with safety and sanitation standards throughout the store.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed employee schedules to maximize productivity during peak hours.
- Resolved customer issues promptly, fostering a positive shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Director of Operations
Dusty's Incorporated
Decatur, GA
01.1996 - 07.2008
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth and performance improvement.
- Developed and monitored key performance indicators to ensure alignment with company objectives.
- Established training programs for staff to improve operational competencies and enhance team collaboration.
- Managed vendor relationships to negotiate contracts that supported cost-effective supply chain solutions.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Implemented quality control measures to maintain high standards of service delivery.
Education
No Degree - Business Management
University of North Carolina At Chapel Hill
Chapel Hill, NC07.1990
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- Hiring and training
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- Loss prevention
- Employee coaching
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Order management
- Records management
- Incident reports
- Operations oversight
- Workforce management
Certification
- Food Safety National Registry of Food Safety Professionals - Exp July 2026
Timeline
Assistant Store Manager
Krogers Grocery Store
02.2009 - 02.2026
Director of Operations
Dusty's Incorporated
01.1996 - 07.2008
No Degree - Business Management
University of North Carolina At Chapel Hill