Summary
Overview
Work History
Skills
Timeline
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Michael Burckhalter

Augusta,GA

Summary

Attentive Corporate Travel Consultant with 35 years of experience handling corporate travel details. Highly organized and meticulous with fantastic negotiation tactics and superior client relations. Excited to bring expertise in travel planning and itinerary creation to a growing organization.

Overview

21
21
years of professional experience

Work History

VIP Concierge Corporate Travel Consultant

Amex GBT
10.2022 - Current
  • Streamlined communication between clients and service providers, ensuring timely and efficient responses to requests.
  • Enhanced client experience by providing personalized recommendations and tailored services for their specific needs.
  • Handle air travel, Disney corporate jet travel, cars, hotels and car services for Disney Corporation's VIP's, VVIP's, President of the company and Chairmen of the Board for all of the companies under the Disney umbrella including ABC, Hulu, ESPN, Marvel Films, Lucas Films, National Geographic, Pixar.
  • Proficient in Salesforce and handle emails daily.

VIP Corporate Travel Consultant

Corporate Travel Management
05.2021 - 10.2022
  • Arranged air, rail, and ground transportation for over 100 Corporate/Government accounts.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, and executive clients on our VIP Team.
  • Assisting our AFS Team and After Hours Team on evenings, weekends and holidays.

Travel Consultant

Smartflyer
10.2019 - 08.2020
  • Handled leisure and corporate air for high end clients focusing on international travel.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Organized trips for individual, family and business travelers
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation

Corporate Travel Consultant

Corporate Travel Management
09.2016 - 10.2019
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
  • Booked travel tickets, including air, rail, hotel, car and alternate ground transportation for multiple companies including WebMD, CHC, Emory University / Healthcare, American Media Inc, Sanmina and Align Technology. Assisted the 24 hour Emergency Response Team on the weekends and evenings handling all of CTM's 600 plus Corporate Travel Accounts.

Corporate Travel Team Lead

BCD Travel
01.2003 - 08.2016
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Oversee a staff of 30 agents for CNN, Turner Broadcasting Systems & Time Warner.
  • Supervised 30 Agents in providing excellent customer service to callers requiring assistance for Corporate Travel in a fast paced environment.

Skills

  • Effective leader
  • Exceptional interpersonal communication
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Advanced Math Skills
  • Team Leadership
  • Proficient in Sabre, Apollo and Worldspan

Timeline

VIP Concierge Corporate Travel Consultant

Amex GBT
10.2022 - Current

VIP Corporate Travel Consultant

Corporate Travel Management
05.2021 - 10.2022

Travel Consultant

Smartflyer
10.2019 - 08.2020

Corporate Travel Consultant

Corporate Travel Management
09.2016 - 10.2019

Corporate Travel Team Lead

BCD Travel
01.2003 - 08.2016

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Michael Burckhalter