Michael Daniel

• Assisted in routine equipment maintenance and repairs to ensure operational efficiency.
• Learned safety protocols to maintain a secure work environment.
• Supported team members by organizing tools and supplies for daily tasks.
• Operated machinery under supervision, adhering to standard operating procedures.

• Collaborated with cross-functional teams to design, develop, and implement innovative business solutions that addressed client needs.
• Coordinated efforts between Construction and Headend to complete fiber optic installation, customer premise, and data center/ cell towers.
• Performs complex troubleshooting techniques to minimize customer disruption of service.
• Developed a Metro E Installation guide currently in use to improve technician productivity
• Trained and mentored junior staff on best practices and company protocols.
• Due to exceptions performance, selected to manage a series of special initiatives:
• Selected as onsite Point of Contact for Special Assignments:

* PCG Golf Tournament 7 years consecutively

* BB & T Tennis Tournament 5 years consecutively

* Democratic Debate

* Atlanta Hawk

• Streamlined operational processes to enhance efficiency and reduce downtime.

• Excellent product knowledge responsible for all advance products such as BVE, PRI, also Managed WIFI
• Installed and configured communication systems to enhance operational efficiency.
• Conducted routine maintenance and troubleshooting of telecommunications equipment.
• Collaborated with cross-functional teams to optimize system performance and reliability.
• Developed technical documentation and user manuals for communication technologies.

• Installed and maintained communication systems including routers, switches, and fiber optics, and Coax products
• Diagnosed and resolved technical issues to ensure optimal system performance.
• Assisted in the implementation of new communication technologies and upgrades.
• Trained junior technicians on equipment operation and troubleshooting techniques.
• Exceptional performance lead to promotions