Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Michael Diaz

Hampton

Summary

I am a well-rounded technology professional with many years of customer-facing experience. My greatest strengths are large span of knowledge of technology, my great customer service, and my willingness to learn new things in order to rise to challenges. Willing to take on new lines of work.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Application Specialist

Virtucom
McDonough, GA
05.2022 - Current

My responsibilities include network management, hardware repair, endpoint security installation, software troubleshooting, and front facing customer service. Day to day includes assisting all clients in building with any issues they may have with any program they use and repairing any hardware that is in need of attention. I also train all new employees on the programs they will be using.

Senior Broadband Technician

Charter Spectrum
Stockbridge, GA
09.2011 - 04.2022

Installed and repaired business level coax/fiber/cat6/VOIP networks. Managed customer accounts and educated them on services. Trained new technicians and monitored improvement. Handled most difficult repeat customers which persistent issues.

Education

High School Diploma -

Luella High School
McDonough, GA

Skills

    - WPM 110

    - Network Security

    - Customer Education

    - Fiber/Coax/Cat-6 termination

    - Microsoft 365

    - Adobe Suite

    - Problem Solving

    - Inventory Management

Certification

-A+

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

- Gaming

- Electronic Repair

- Fishing

- Competing

Timeline

Application Specialist

Virtucom
05.2022 - Current

Senior Broadband Technician

Charter Spectrum
09.2011 - 04.2022

High School Diploma -

Luella High School
Michael Diaz