Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Dike III

Acworth,GA

Overview

6
6
years of professional experience

Work History

Assistant Branch Manager

Reece Plumbing
10.2023 - Current
  • Helped start the Lithia Springs branch from day 1 including customer growth, new hires, inventory, and branch values
  • Targeted customers in area to achieve north of $300k by month two and $360k by month 5
  • Developed strong relationships with key customers, contributing to significant growth in business revenue
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups

Inside Sales Representative

Reece Plumbing
08.2022 - 10.2023
  • Specialize in customer service while handling accounts for top customers
  • Correspond with customers and vendors on daily basis to ensure smooth transactions
  • Quote and spec various commercial, multi-family, and residential jobs
  • Maintain quality professional and personalized relationships with each customer
  • Manage the logistics of deliveries for material drop off and pick up
  • Ensure pricing from vendors is accurate and maintain profit growth for the branch

Lead Overhead Door Technician

Xtreme Door Systems
06.2019 - 08.2022
  • Manage customers with complete communication from start to finish
  • Install, service and repair overhead garage essentials
  • Train new installers and technicians
  • Manage projects, respond quickly to meet customer needs and resolve customer concerns by providing product information
  • Demonstrate ability to manage multiple tasks while remaining adaptable and flexible
  • Met deadlines while maintaining high-quality deliverables and worked with coworkers to complete tasks

Fire Alarm Inspector

C-4 Enterprises
06.2018 - 06.2021
  • Wrote detailed reports of fire inspections performed, fire code violations observed and provided recommendations for correction
  • Conducted inspections and acceptance testing of newly installed fire protection systems
  • Recommended changes to fire protection and detection systems to verify that such systems installed are in accordance with appropriate laws, codes, ordinances, regulations and standards
  • Arranged for replacement of defective fire fighting equipment and for repair of fire alarm and sprinkler systems, making minor repairs such as servicing fire extinguishers when necessary

Education

Business Management, Criminal Justice

Columbus State University
Columbus, GA

General Business

Cleveland State Community College
Cleveland, TN

Skills

  • Sales
  • Customer Relations
  • Branch Operations
  • Business Development
  • Leadership
  • Procurement
  • Team Management

References

  • Justin Durham, Friend / Mentor, JADCO Contracting, (404) 392-1494, justin.durham1984@gmail.com
  • Michael Tadlock, Friend / Mentor, (678) 449-6772, tadlock@bisonplumbinginc.com
  • Greg Appleton, Former Coach, Head Baseball Coach, CSU, (706) 568-2444, appleton_greg@columbusstate.edu

Timeline

Assistant Branch Manager

Reece Plumbing
10.2023 - Current

Inside Sales Representative

Reece Plumbing
08.2022 - 10.2023

Lead Overhead Door Technician

Xtreme Door Systems
06.2019 - 08.2022

Fire Alarm Inspector

C-4 Enterprises
06.2018 - 06.2021

General Business

Cleveland State Community College

Business Management, Criminal Justice

Columbus State University

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Michael Dike III