Michael Ganning
Buford
Summary
Results-driven Vice President of Operations with expertise in operational strategy, team leadership, and market analysis. Proven track record in driving revenue growth and enhancing performance through effective training and development initiatives.
Overview
23
23
years of professional experience
Work History
Vice President of Operations
Impact Home Services
Atlanta
01.2025 - Current
- Coordinated cross-functional teams to achieve alignment on project goals and timelines, enhancing collaboration.
- Oversaw vendor relationships, ensuring quality supplies and services met operational standards.
- Facilitated training sessions for staff on new systems and procedures, improving team readiness and adoption.
- Collaborated with senior leadership to align operational strategies with business objectives.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Provided direction on process improvement initiatives to increase productivity and profitability.
Door Designer
Precision Garage Door - TriState
Pompton Plains
02.2024 - 02.2027
- Guided customers in selecting optimal door options, ensuring alignment with their specific needs.
- Showcased product features and benefits, enhancing customer understanding and facilitating informed purchasing decisions.
- Partnered with team members to refine sales strategies and elevate customer service experience.
- Provided expert guidance on installation procedures for various door types.
General Manager
Impact Home Services
Houston
03.2023 - 01.2025
- Trained and mentored staff on best practices and safety protocols, enhancing team compliance and operational safety.
- Conducted regular team meetings to align goals and share updates.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed team building activities that fostered collaboration among departments, contributing to a positive work environment.
Sales Manager
Precision Garage Door - TriState
Pompton Plains
01.2022 - 03.2023
- Led sales team to achieve monthly targets and drive revenue growth.
- Developed training programs to enhance team skills and product knowledge.
- Created sales strategies to improve customer engagement and satisfaction.
- Managed relationships with key clients to ensure service excellence.
- Analyzed market trends to identify new business opportunities and challenges.
Location Manager
Precision Garage Door Of Westchester
Mamaroneck
02.2018 - 01.2022
- Oversaw daily operations for garage door installation and repair services, ensuring smooth workflow and customer satisfaction.
- Developed training program for new staff on operational procedures and safety protocols, enhancing team readiness.
- Ensured all employees had up-to-date knowledge of new products and services being offered.
- Recruited, hired, trained, and supervised staff to uphold high customer service standards, fostering positive client experiences.
Location Developer
Precision Garage Door - TriState
07.2015 - 02.2018
- Trained new staff on operational procedures and safety protocols, enhancing compliance and team readiness.
- Collaborated with management to implement process improvements across locations, streamlining operations and increasing consistency.
- Assisted in recruiting efforts by interviewing candidates, contributing to building a strong and capable team.
Lead Technician
Precision Garage Door - TriState
Pompton Lakes
10.2011 - 07.2015
- Supervised team of technicians, enhancing service quality and customer satisfaction.
- Collaborated with customers to identify service needs, tailoring solutions to preferences.
- Assisted junior technicians in resolving complex technical problems, fostering skill development.
- Maintained cleanliness and organization of company vehicle for daily operations.
Technician
Precision Garage Door
Pompton Plains
07.2008 - 07.2011
- Diagnosed and repaired garage door systems, enhancing reliability and customer satisfaction.
- Performed routine maintenance on garage door equipment, sustaining optimal performance and extending service life.
- Educated customers on proper use and maintenance of garage door systems, empowering them to ensure safety and functionality.
- Ensured compliance with safety standards during all repair and installation processes.
Installer
Precision Door - TriState
Pompton Plains
06.2004 - 07.2008
- Operated hand and power tools to execute precise installations.
- Resolved installation issues promptly to uphold customer satisfaction and service quality.
- Ensured clean and organized job sites, enhancing safety compliance and workflow efficiency.
- Inspected and tested door systems for proper functionality and safety.
Education
High School Diploma -
Newark
Newark, NJ06-2003
Skills
- Operational strategy
- Revenue growth
- Process optimization
- Market analysis
- Team leadership
- Training and development
- Goals and performance
Accomplishments
- Top Sales
- Highest Revenue
Timeline
Vice President of Operations
Impact Home Services
01.2025 - Current
Door Designer
Precision Garage Door - TriState
02.2024 - 02.2027
General Manager
Impact Home Services
03.2023 - 01.2025
Sales Manager
Precision Garage Door - TriState
01.2022 - 03.2023
Location Manager
Precision Garage Door Of Westchester
02.2018 - 01.2022
Location Developer
Precision Garage Door - TriState
07.2015 - 02.2018
Lead Technician
Precision Garage Door - TriState
10.2011 - 07.2015
Technician
Precision Garage Door
07.2008 - 07.2011
Installer
Precision Door - TriState
06.2004 - 07.2008
High School Diploma -
Newark