Michael Herd
Acworth
Summary
Dynamic leader with 25+ years of proven track records at Herd Landscaping and White Water/American Adventures Amusement Park, enhancing operational efficiency and customer satisfaction. Expert in facility maintenance and client service, adept at building relationships and leading high-performing teams to exceed goals. Achieved significant improvements in productivity and cost reduction through innovative management and operational strategies.
Offering solid foundation in organizational and leadership skills, ready to learn and grow within park maintenance. Contributes understanding of landscaping principles and equipment upkeep, demonstrating ability to quickly acquire necessary knowledge. Ready to use and develop problem-solving and team management skills in this industry.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
38
38
years of professional experience
Work History
Owner of Landscaping Company
Herd Landscaping
06.1987 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Maintenance Manager
White Water/American Adventures Amusement Park
06.1990 - 11.1997
- Streamlined work processes for increased productivity, implementing new tools and equipment where necessary.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Organized seasonal cleanups involving community volunteers, promoting civic engagement while improving park conditions.
- Implemented safety protocols during inclement weather conditions to protect both visitors and staff from potential hazards.
- Coordinated emergency response efforts during critical situations in the parks, working closely with first responders to ensure public safety was maintained.
- Reviewed monthly progress reports to identify areas needing improvement or adjustments in priorities based on observed trends or issues faced during maintenance operations.
- Optimized budget allocation by prioritizing essential maintenance tasks and resource management.
- Maintained high standards of park aesthetics, regularly assessing landscaping needs, and implementing improvements as needed.
- Reduced vandalism incidents through proactive monitoring and collaboration with local law enforcement.
- Ensured timely completion of projects by coordinating with contractors and other stakeholders involved in park developments.
- Improved park cleanliness by developing and implementing efficient maintenance schedules.
- Managed inventory effectively, ensuring adequate supplies were available for staff to complete tasks efficiently.
- Performed preventative maintenance on park structures to extend their lifespan and reduce repair costs over time.
- Secured park gates or doors at closing time and unlocked at opening.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Checked on safety and operation of park equipment every week.
- Maintained athletic fields for area youth and adult leagues.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Enhanced visitor safety by conducting regular inspections of park facilities and equipment.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Science - Horticultural Science
Chattahoochee Technical College
Marietta, GA06-1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Playground inspection
- Waste management
- Groundskeeping expertise
- Trail maintenance
- Facility maintenance
- Permit processing
- Budget administration
- Horticulture
- Water feature maintenance
- Client service
- Operations management
Timeline
Maintenance Manager
White Water/American Adventures Amusement Park
06.1990 - 11.1997
Owner of Landscaping Company
Herd Landscaping
06.1987 - Current
Associate of Science - Horticultural Science
Chattahoochee Technical College
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