Michael Hill
Pendergrass
Summary
Dynamic Lead Service Technician with extensive experience at Crown Lift Trucks, excelling in installation and repair of material handling equipment. Recognized for exceptional customer relationship management and training junior technicians, enhancing team performance and operational efficiency. Committed to safety and reliability, consistently delivering high-quality service and support.
Overview
11
11
years of professional experience
Work History
Lead Service Technician
Crown Lift Trucks
09.2025 - Current
- Supervised maintenance and repair of forklifts and material handling equipment.
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Trained and mentored junior technicians on best practices and safety protocols.
- Developed preventive maintenance schedules to enhance equipment reliability.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
Field Service Technician
Crown Lift Trucks
07.2015 - 09.2025
- Diagnosed and repaired forklifts, ensuring optimal functionality and safety standards.
- Conducted routine maintenance on lift trucks, enhancing equipment reliability and performance.
- Collaborated with customers to provide technical support and resolve service issues effectively.
- Trained junior technicians on equipment operation and repair procedures, fostering skill development.
- Maintained accurate service records, contributing to data-driven decision-making for operational efficiency.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Followed safety procedures to avoid injuries in field.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Parts Sales Associate
Crown Lift Trucks
07.2014 - 07.2015
- Assisted customers in identifying parts, offering expert product knowledge and recommendations.
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Collaborated with team members to streamline order fulfillment processes, improving efficiency.
- Trained new staff on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Organized parts storage and stocked inventory according to established guidelines.
Education
High School Diploma -
Jackson County Comprehensive High School
Jefferson, GASkills
- Installation and repair
- Attention to detail
- Punctual and reliable
- Flexible and adaptable
- Professional and courteous
- Customer relationship management
- Document management
- Project oversight
- Teamwork and collaboration
- Multitasking
Timeline
Lead Service Technician
Crown Lift Trucks
09.2025 - Current
Field Service Technician
Crown Lift Trucks
07.2015 - 09.2025
Parts Sales Associate
Crown Lift Trucks
07.2014 - 07.2015
High School Diploma -
Jackson County Comprehensive High School