MICHAEL JOHNSON
Auburn
Summary
Results-driven project manager and operations manager with 15+ years of experience in military and logistics sectors. Proven expertise in team leadership, project management, and customer service, successfully overseeing complex operations and enhancing efficiency. Skilled in budgeting, strategic planning, and process improvement, with a strong focus on delivering high-quality results and maintaining customer satisfaction. Seeking to leverage extensive experience in a sales representative role to drive business growth and client engagement.
Overview
27
27
years of professional experience
Work History
Project Manager
LandCare
Duluth
12.2022 - Current
- Designed and implemented landscaping projects, helping to create beautiful outdoor spaces.
- Provided excellent customer service to ensure satisfaction and loyalty.
- Managed and motivated teams, ensuring projects are completed on time and within budget.
- Managed project budgeting and financial planning.
- Utilized creative thinking to solve problems related to landscaping and project management.
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively.
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities.
- Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation.
- Identified opportunities for process improvement within projects by analyzing data/metrics related to quality assurance or customer satisfaction.
- Worked hand and hand with Account managers and outside sale representatives.
Operations Manager
U.S. Army Reserve Command
Decatur
07.1999 - 12.2025
- Planned and coordinated daily military operations to support the Training.
- Oversaw training programs for soldiers, managed inspections, and assessed unit readiness by evaluating requirements and ensuring personnel were fully prepared for their roles.
- Monitored and supervised the performance of enlisted staff, providing guidance and support to ensure operational effectiveness.
- Additionally, ensure the maintenance of operational records and the preparation of reports.
- Coordinated logistical support for operations, including managing supplies and resources necessary for training and missions.
- This involved collaborating with other staff members to ensure all operational needs are met.
Truck Parts Warehouse/ Delivery Specialist
Rush Enterprises
Gainesville
09.2020 - 12.2022
- Worked closely with outside sales representatives to ensure customers' needs were met.
- Collaborated with warehouse staff to streamline order processing, achieving faster turnaround times and enhancing team efficiency.
- Maintained accurate records of deliveries and inventory, contributing to improved tracking and reporting processes.
- Received, inspected, and logged incoming parts shipments, ensuring accuracy and completeness of orders.
- Organized and maintained inventory of parts in the warehouse, utilizing a systematic approach for easy retrieval.
- Performed regular cycle counts to ensure accurate inventory levels and identify any discrepancies.
- Utilized computer systems to track inventory movements, update records, and generate reports as needed.
- Assisted in the preparation of outgoing shipments by picking/packing parts according to customer orders.
- Verified order accuracy by cross-referencing part numbers, quantities, and shipping addresses.
- Implemented an improved labeling system for easier identification of parts within the warehouse.
Route Sales Representative/Driver
Tru-Green /Landcare
Suwanee
04.2017 - 09.2020
- Conducted product presentations and demonstrations to potential customers, effectively communicating key features and benefits.
- Negotiated pricing agreements with clients to maximize profitability while ensuring customer satisfaction.
- Monitored market trends and competitor activities, providing valuable insights for strategic decision making.
- Resolved customer complaints or issues promptly and professionally, maintaining high levels of customer satisfaction.
- Optimized delivery routes to minimize travel time and fuel costs while maximizing efficiency.
- Managed inventory levels at each client location, ensuring adequate stock availability based on demand forecasts.
Truck Driver Class A
Cowart Mulch Products
Sugar Hill
07.2013 - 04.2017
- Operated Class A commercial vehicles to transport goods and materials in a safe and efficient manner.
- Delivered products to customers on time, ensuring accuracy and completeness of orders.
- Maintained accurate records of daily activities, including driving hours, mileage, fuel consumption, and delivery details.
- Performed pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations.
- Adhered to all traffic laws, regulations, and company policies while operating the vehicle.
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries.
Education
Some College (No Degree) - General Studies
Central Texas College
Killeen, TXSkills
- Project management
- Resource allocation
- Budget management
- Risk management
- Project planning
- Customer relationship management
- Team leadership
- Logistical coordination
Timeline
Project Manager
LandCare
12.2022 - Current
Truck Parts Warehouse/ Delivery Specialist
Rush Enterprises
09.2020 - 12.2022
Route Sales Representative/Driver
Tru-Green /Landcare
04.2017 - 09.2020
Truck Driver Class A
Cowart Mulch Products
07.2013 - 04.2017
Operations Manager
U.S. Army Reserve Command
07.1999 - 12.2025
Some College (No Degree) - General Studies
Central Texas College