Michael Kendrick
Athens,GA
Summary
Proven professional with a strong background in customer service and safety protocols, notably at Lyft Inc. Excelled in building customer rapport and strategic planning across roles as a Driver, Barista, and Sales Associate. Demonstrated exceptional time management and problem-solving skills, enhancing client satisfaction and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Driver
Lyft Inc.
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Barista
Caribou Coffee
08.2022 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sales Associate
Verizon Wireless
08.2019 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
GED - NA
Gwinnett Technical College
Lawrenceville, GA02.2018
Skills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Relationship building
- Customer rapport
- Strategic planning
- Attention to detail
- Team building
- Friendly and outgoing
- Organizational skills
- Decision-making
- Active listening
- Team collaboration
- Reliability
Timeline
Driver
Lyft Inc.
06.2023 - Current
Barista
Caribou Coffee
08.2022 - 10.2024
Sales Associate
Verizon Wireless
08.2019 - 06.2022
GED - NA
Gwinnett Technical College
Similar Profiles
Michael QuickMichael Quick
Driver at Lyft Inc.Driver at Lyft Inc.
Rudolph JacksonRudolph Jackson
Lyft Driver at Lyft INC.Lyft Driver at Lyft INC.
Amber PoundsAmber Pounds
Deployment Driver at Lyft Inc.Deployment Driver at Lyft Inc.