Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL KENNETH HUGHES

Cumming

Summary

Results-driven Front-End Operations Liaison with strong expertise in operations oversight and process improvement. Proven track record in schedule coordination and customer communication, enhancing operational efficiency and supporting organizational objectives through strategic planning and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Front Desk Supervisor

Peachtree Orthopedics
Atlanta
06.2021 - Current
  • Coordinated scheduling and staffing for 17 employees across 7 sites, ensuring optimal daily coverage.
  • Maintained 92%+ patient satisfaction across 5 locations through proactive communication and process alignment.
  • Resolved Intake platform issues through collaboration with developers, enhancing overall system functionality.
  • Oversaw non-medical supply procurement and maintained presentation standards for all locations.
  • Trained 25+ new hires on policies, procedures, and digital systems to ensure consistent service delivery.
  • Developed monthly department newsletters in Canva to inform staff on new initiatives and best practices.

Fifty6 Associate

Peachtree Presbyterian Church
Atlanta
07.2020 - 05.2021
  • Planned and led youth engagement events, boosting 5th-6th grade participation by 10%.
  • Delivered spiritual lessons to 60+ students while coordinating volunteer teams for effective engagement.
  • Ensured audiovisual readiness for events, guaranteeing optimal equipment functionality.

Intern

Vouch.io
Remote
05.2020 - 08.2020
  • Analyzed customer feedback to enhance service quality and user experience.
  • Collaborated with cross-functional teams to streamline project workflows and communication.
  • Managed incoming calls, triaged inquiries, ensuring efficient internal communication to facilitate quick issue resolution.

Children's Ministry Intern

Journey Bible Church
Olathe
05.2019 - 07.2019
  • Developed weekly class materials and coordinated church-wide events, contributing to successful VBS program with 120+ participants.
  • Supervised 20+ children weekly in structured lessons and activities, fostering their spiritual growth and engagement.
  • Directed volunteers and managed facilities projects, ensuring effective furniture assembly and optimal space setup.

Education

Bachelor of Arts - Biblical and Theological Studies, Youth Ministry

Covenant College
Lookout Mountain, GA

Skills

  • Operations oversight
  • Process improvement
  • Customer communication
  • Google Workspace
  • Training & onboarding
  • AthenaOne Health
  • Schedule coordination
  • Workflow optimization
  • Data entry efficiency
  • Microsoft 365
  • Administrative skills
  • Inventory management
  • Timeline

    Front Desk Supervisor

    Peachtree Orthopedics
    06.2021 - Current

    Fifty6 Associate

    Peachtree Presbyterian Church
    07.2020 - 05.2021

    Intern

    Vouch.io
    05.2020 - 08.2020

    Children's Ministry Intern

    Journey Bible Church
    05.2019 - 07.2019

    Bachelor of Arts - Biblical and Theological Studies, Youth Ministry

    Covenant College
    MICHAEL KENNETH HUGHES