MICHAEL K. O’SULLIVAN II
Cumming
Summary
Dynamic professional with extensive experience in developing and executing strategic account plans that drive client success and retention. Proven ability to cultivate strong relationships, fostering trust and long-term partnerships that enhance client satisfaction. Demonstrated success in leading teams to deliver exceptional service while achieving targeted business outcomes, complemented by a solid track record of aligning technical solutions with organizational goals. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise to contribute to continued growth and success.
Overview
10
10
years of professional experience
Work History
Director of Account Management
SDS Weather, Inc.
Cumming, GA
05.2020 - Current
- Led strategic initiatives to enhance client relationships and drive account growth.
- Developed and implemented comprehensive account management processes to improve client satisfaction.
- Mentored and trained team members on best practices for account management and customer engagement.
- Analyzed market trends to identify opportunities for upselling and cross-selling services to clients.
- Collaborated with cross-functional teams to ensure alignment on client objectives and deliverables.
- Fostered strong partnerships with clients, enhancing retention rates through proactive communication and support.
Market Manager
Creature Comforts Brewing
Savannah, GA
04.2019 - 04.2020
- Developed and executed marketing strategies to enhance brand visibility and drive consumer engagement.
- Analyzed market trends and consumer feedback to inform product development and positioning strategies.
- Coordinated promotional events and collaborations with local businesses to increase community presence.
- Oversaw digital marketing initiatives, including social media campaigns and email marketing efforts.
- Collaborated with sales teams to align marketing strategies with revenue goals and customer needs.
- Built brand awareness in local market and increased penetration with proactive strategies.
On Premise Sales
United Distributors
Savannah, GA
03.2018 - 04.2019
- Create and maintain relationships with assigned account buyers while promoting and supporting all brands within the United brands portfolio.
- Conduct all meetings and account visits assigned by senior sales representative during their absence
- Organize and support key account promotions and events for target brands and products
- Troubleshoot an array of issues that may arise during any given day
- Deliver small replacement orders
- Conduct Quality Control Audits
- Diagnose draft system issues
Field Sales Representative
Atlanta Brewing Company
Atlanta, GA
03.2016 - 03.2018
- Developed and maintained strong relationships with local retailers to increase product visibility.
- Executed promotional events to enhance brand awareness and drive customer engagement.
- Conducted market research to identify sales opportunities and competitor activities.
- Managed inventory levels and coordinated timely deliveries to ensure stock availability.
- Analyzed sales data to track performance trends and recommend adjustments for improvement.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
Education
Psychology
Indiana State University
Terre Haute, INSkills
- Sales
- Marketing
- Brand Development
- Customer Focus
- Time Management
- Communication
- Organization
- Material Control
- Conflict Resolution
- Interpersonal Skills
- Decision Making
- Creative solutions
Timeline
Director of Account Management
SDS Weather, Inc.
05.2020 - Current
Market Manager
Creature Comforts Brewing
04.2019 - 04.2020
On Premise Sales
United Distributors
03.2018 - 04.2019
Field Sales Representative
Atlanta Brewing Company
03.2016 - 03.2018
Psychology
Indiana State University