Michael Lacey
Valdosta
Summary
Dynamic retail professional with extensive experience at Dollar Tree Stores, excelling in customer service and inventory management. Proven track record in training and mentoring teams, enhancing sales through effective merchandising strategies. Recognized for outstanding communication skills and a commitment to operational excellence, driving customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Temporary Store Manager
Dollar Tree Stores
Valdosta, GA
12.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised staff, facilitating training and development to enhance team performance.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented visual merchandising strategies to optimize product presentation and customer engagement.
- Analyzed sales data to identify trends, adjusting inventory and promotions accordingly.
- Ensured exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular store audits to assess compliance with safety standards and operational efficiency.
- Collaborated with district management to execute marketing initiatives that drive foot traffic and sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Merchandising Manager
Dollar Tree Stores
Valdosta, GA
05.2025 - 12.2025
- Analyzed sales data to identify trends and optimize product assortment.
- Collaborated with cross-functional teams to execute merchandising strategies effectively.
- Assisted in developing visual displays that enhanced customer engagement.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained store associates on merchandising best practices and product knowledge.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Assistant Store Manager
Dollar Tree Stores
Valdosta, GA
11.2024 - 05.2025
- Assisted in daily store operations, ensuring outstanding customer service and efficient inventory management.
- Supported team members in achieving sales goals through effective communication and collaboration.
- Maintained accurate merchandising standards by implementing visual displays following corporate guidelines.
- Executed cash handling procedures, ensuring accurate transactions and adherence to company policies.
- Trained new staff on operational procedures, fostering a collaborative team environment for improved performance.
- Monitored stock levels, assisting with replenishment to optimize product availability for customers.
- Addressed customer inquiries and resolved issues promptly, enhancing overall shopping experience.
- Participated in store clean-up initiatives, contributing to a safe and organized retail environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Key Carrier
Dollar General Store
Valdosta, GA
07.2023 - 05.2024
- Ensured store compliance with safety and operational procedures.
- Assisted in training new employees on customer service standards.
- Oversaw inventory management, maintaining stock levels and organization.
- Led team efforts to enhance merchandise presentation and layout.
- Developed and implemented strategies for efficient store operations.
- Monitored sales performance, identifying opportunities for improvement.
- Facilitated communication between staff and management to resolve issues.
- Conducted regular audits to ensure accuracy in pricing and product placement.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Education
High School Diploma - General
Lakeland High School
Lagrange, IN06.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Shift scheduling
- Inventory control
- POS systems
- Team motivation
- Recruiting and hiring
- Supply ordering
Timeline
Temporary Store Manager
Dollar Tree Stores
12.2025 - Current
Merchandising Manager
Dollar Tree Stores
05.2025 - 12.2025
Assistant Store Manager
Dollar Tree Stores
11.2024 - 05.2025
Key Carrier
Dollar General Store
07.2023 - 05.2024
High School Diploma - General
Lakeland High School