Michael Lapp
Statesboro
Summary
Dynamic Sr. Vice President at Solara Holdings with a proven track record in strategic planning and process optimization. Achieved significant sales growth through innovative marketing campaigns and strong leadership. Expert in developing engaging presentations and fostering team collaboration to drive operational excellence and enhance customer relationships.
Strategic-thinking professional with expertise driving business growth to exceed expectations. Expert in automotive and talented coach and mentor.
Versatile Senior Manager specializing in automotive service and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Strategic-thinking professional with expertise driving business growth to exceed expectations. Expert in automotive and talented coach and mentor.
Overview
20
20
years of professional experience
Work History
Sr. Vice President
Solara Holdings
02.2001 - 12.2016
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Drove sales by developing multi-million dollar contract sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
General Manager
Fowlerville Ford
03.1997 - 01.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Political Science
University of Southern California
Los Angeles, CA06-1979
Skills
- Strategic planning
- Business presentation skills
- Focused goal development
- Process optimization
- Marketing campaign experience
- Engaging presentation skills
Timeline
Sr. Vice President
Solara Holdings
02.2001 - 12.2016
General Manager
Fowlerville Ford
03.1997 - 01.2003
Bachelor of Science - Political Science
University of Southern California