Interest includes:
Miniature Painting
Various contact sports (ie Judo, Catch Wrestling)
Computer Building and Modification
People Networking
Michael Mack
Martinez
Summary
Developed technical expertise in fast-paced environment, focusing on precision and customer satisfaction. Demonstrated skills in troubleshooting and installation, looking to further their career within the company.
Overview
13
13
years of professional experience
Work History
Advance Residential Technician
Comcast, Xfinity
07.2017 - Current
- Enhanced customer satisfaction by efficiently installing and configuring cable TV systems in residential and commercial properties.
- Routinely tested signal strength at multiple locations within the premises to guarantee uninterrupted reception quality.
- Maintained a high standard of professionalism while interacting with clients to address concerns or complaints.
- Kept detailed records of installations, repairs, and maintenance tasks for efficient documentation purposes.
- Safely navigated diverse environments including attics, crawlspaces, basements during installations depending on site requirements.
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
Sheet Metal Apprentice
Superior Handling
10.2016 - 07.2017
- Aided skill development with continuous learning from experienced Sheet Metal Workers throughout the apprenticeship program.
- Gained expertise in different types of metals, their properties, and appropriate uses for each project requirement.
- Enhanced project efficiency by assisting in the fabrication, assembly, and installation of sheet metal products.
- Demonstrated adaptability by working effectively under diverse weather conditions at both indoor and outdoor job sites.
Dispatcher
Wide Open West, WOW
09.2011 - 10.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely installations and service calls.
- Directed dispatching, routing, and tracking of technicians in several markets.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Silver Bluff Hight School
Aiken08-2010
Skills
- Water damage restoration
- Power tool operation
- Patient monitoring
- Electrical troubleshooting
- Network troubleshooting
- VoIP systems
- Router configuration
- Teamwork and collaboration
- Fiber optics
- Hardware installation
Accomplishments
Became one of the top performers in the Augusta Market and the Big South Region.
Consistently high TPNS scores every year.
Interests
Timeline
Advance Residential Technician
Comcast, Xfinity
07.2017 - Current
Sheet Metal Apprentice
Superior Handling
10.2016 - 07.2017
Dispatcher
Wide Open West, WOW
09.2011 - 10.2016
High School Diploma -
Silver Bluff Hight School
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