Michael Mahan
Woodstock
Summary
Customer-focused sales and account management professional with 20+ years of experience building client relationships, resolving complex customer concerns, exceeding sales goals, and supporting business growth. Proven success in consultative selling, customer retention, cross-selling, account management, and CRM utilization across technology, financial services, logistics, and business services industries. Recognized for strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer experiences.
Overview
27
27
years of professional experience
Work History
Digital Sales – Power Systems
IBM
01.2022 - 01.2025
- Managed a portfolio of more than 600 business accounts across California, Arizona, and Hawaii.
- Built relationships with customers and partners to identify business needs and recommend technology solutions.
- Managed the full sales cycle from prospecting and qualification through negotiation and closing.
- Maintained a sales quota exceeding $3 million annually while delivering high levels of customer engagement and support.
- Utilized Salesforce CRM to track opportunities, customer interactions, forecasting, and pipeline activity.
Marketing Coordinator
Broniec Associates
01.2019 - 01.2022
- Conducted market research and identified prospective corporate clients to support business development initiatives.
- Coordinated customer outreach campaigns and client engagement activities.
- Collaborated with internal teams to develop marketing content and support client acquisition efforts.
- Contributed to average annual contract growth of 13% through targeted lead generation and relationship-building strategies.
Import Specialist / Account Manager
Hapag-Lloyd
01.2014 - 01.2019
- Managed key customer accounts and served as the primary point of contact for North America's largest import client.
- Resolved shipment issues, service concerns, billing inquiries, and logistics challenges while maintaining customer satisfaction.
- Coordinated with cross-functional teams to ensure timely delivery of over 1 million TEUs annually.
- Provided sales support through research, reporting, quote preparation, and customer service activities.
- Built strong customer relationships through proactive communication and problem resolution.
Inside Sales & Logistics Coordinator
Reworx
01.2012 - 01.2014
- Managed customer accounts and coordinated inbound and outbound shipments exceeding 250 tons monthly.
- Negotiated transportation services and maintained ongoing communication with customers and vendors.
- Sold and invoiced refurbished technology products and commodities averaging more than $400,000 per month.
- Consistently achieved sales and operational performance goals.
Inside Commercial Representative
Waste Management
01.2010 - 01.2011
- Prospected, developed, and managed commercial customer accounts.
- Generated new business while expanding existing relationships through cross-selling and upselling services.
- Resolved customer concerns involving billing, contracts, and service issues.
- Consistently met monthly sales and revenue objectives.
Client Solutions Specialist
Wells Fargo Financial
01.2008 - 01.2010
- Consulted with existing customers to identify financial needs and recommend appropriate lending and credit products.
- Generated sales through cross-selling and upselling mortgages, personal loans, auto loans, and credit products.
- Responded to customer inquiries regarding accounts, payments, loan terms, and financial solutions.
- Maintained strict compliance with privacy regulations and confidentiality standards.
- Delivered exceptional customer service through active listening and personalized solutions.
Migration Specialist
Sage Software
01.2004 - 01.2007
- Generated qualified sales opportunities through outbound prospecting and customer relationship management.
- Assessed customer needs and identified opportunities to upgrade software solutions.
- Partnered with sales teams and channel partners to develop and close business opportunities.
- Consistently achieved monthly lead-generation and performance goals.
Inside Sales Representative
IBM
01.1998 - 01.2002
- Consulted with customers regarding networking, server, and training solutions.
- Managed outbound sales activities and collaborated with internal teams to develop customer solutions.
- Consistently achieved quarterly sales quotas.
- Built long-term customer relationships through consultative selling and responsive service.
Education
Bachelor of Arts -
University of Georgia
Athens, GeorgiaSkills
- Customer Service & Client Relations
- Account Management
- Consultative Sales
- Cross-Selling & Upselling
- Customer Retention
- Relationship Building
- Lead Generation & Prospecting
- CRM & Salesforce
- Pipeline Management
- Microsoft 365 Suite
- Complaint Resolution
- Quota Achievement
- Strategic Communication
- Team Collaboration
Timeline
Digital Sales – Power Systems
IBM
01.2022 - 01.2025
Marketing Coordinator
Broniec Associates
01.2019 - 01.2022
Import Specialist / Account Manager
Hapag-Lloyd
01.2014 - 01.2019
Inside Sales & Logistics Coordinator
Reworx
01.2012 - 01.2014
Inside Commercial Representative
Waste Management
01.2010 - 01.2011
Client Solutions Specialist
Wells Fargo Financial
01.2008 - 01.2010
Migration Specialist
Sage Software
01.2004 - 01.2007
Inside Sales Representative
IBM
01.1998 - 01.2002
Bachelor of Arts -
University of Georgia