MICHAEL A. MARTIN
Fairburn,GA
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Randstad/Coca-Cola Company
Atlanta, Ga.
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Streamlined order processing by implementing efficient tracking systems to enhance accuracy.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction rates.
Caretaker
Spouse Caregiver
Atlanta, Ga.
04.2024 - 06.2025
- Managed daily care routines, ensuring comfort and well-being for spouse.
- Assisted with medication management, adhering to prescribed schedules and dosages.
- Coordinated meal preparation, focusing on nutritional balance and dietary restrictions.
- Developed personalized activity plans, promoting mental engagement and physical health.
Support
Office of Controller Currency/Department of Treasury
Atlanta, Ga.
08.2023 - 03.2024
- Company Overview: (Insight Global) (Peraton)
- Taking inbound calls and creating and resolving tickets using service now ticketing system
- Troubleshoot hardware and software issue
- Order and provide support for peripherals devices such as wireless mouse, docking station and printers
- Adding and deleting user from groups from active directory
- Installing and uninstalling software from user laptop
- (Insight Global) (Peraton)
Desktop Support Specialist
Department of Veteran Affairs
Decatur, USA
11.2020 - 06.2023
- Company Overview: (Insight Global) (Booz Allen Hamilton)
- Preform I.T
- Orientation for new hires with the Veteran Crisis Line
- Provide technical support for Veteran Crisis Line, Health Eligibility, and Income Verification Department
- Image and reimage user laptops and workstation
- Troubleshoot and configure Avaya phone systems
- Add, remove, and delete accounts in Active Directory
- Employ new user laptops and verify user able to log into vpn, outlook, and other VA applications
- Manage incoming tickets in Service Now ticketing system
- Set up and configure new user iPhone and troubleshoot any issues with VA applications
- (Insight Global) (Booz Allen Hamilton)
Technical Support
Northside Hospital
Atlanta, USA
07.2019 - 02.2020
- Company Overview: (TEKsystem)
- Converting employees, physician, and allied health to the new One Chart
- Assist with password reset
- (Active Directory)
- (TEKsystem)
Workstation Technician
Wellstar Hospital
Atlanta, USA
11.2018 - 03.2019
- Company Overview: (The Select Group)
- Take inventory of all printers and fax machines at all WellStar hospital and Medical Center
- Remove all non-reporting printers from hospital and medical center
- Determine what printer will be best and cost efficient for each department
- Resolving printer issues from e-mail, phone and Service Now ticketing system
- (The Select Group)
Technical Support
Teksystems
Atlanta, USA
02.2018 - 11.2018
- Company Overview: ATLANTA PUBLIC SCHOOL PROJECT/GEMALTO PROJECT DMV STATE OF GA LICENSE LOCATIONS
- Reimage, Scan, and issue out laptops to students
- Migrate teacher laptops to Windows 10
- Setup new monitors onto articulating arms
- ATLANTA PUBLIC SCHOOL PROJECT/GEMALTO PROJECT DMV STATE OF GA LICENSE LOCATIONS
- Increased productivity by providing expert technical support to team members.
Remote Support/Dispatcher
Honeywell Inc.
Atlanta, USA
12.2004 - 12.2017
- Troubleshoot VPN issues - Monitor, interrogate and troubleshoot HVAC automation panels
- Troubleshoot different controller, such as Trane Tracer, Novar, ECT and Genisys panels
- Create service Ticket and escalate to Tier II -Utilizing Siebel and Sales Force database to generate repairs and maintenance requests
- Provide technical assistance to infield technician -Trend reviews for afterhours operation, mechanical performance, and automation issues
Education
Certificate of Technical Studies - Networking
Javelin Technical Diploma
Marietta, GA08-2003
2yrs. -
Savannah State College
Savannah, GA09-1982
Diploma -
H.M. Turner High School
Atlanta, GA06-1980
Skills
- Team-Oriented
- Analytical problem-solving skills
- Communication and people skills
- Hardware diagnostics
- Service support
- Network diagnostics
- Application support
- Desktop support
- Hardware upgrades
- Call center operations
Timeline
Customer Service Representative
Randstad/Coca-Cola Company
10.2025 - Current
Caretaker
Spouse Caregiver
04.2024 - 06.2025
Support
Office of Controller Currency/Department of Treasury
08.2023 - 03.2024
Desktop Support Specialist
Department of Veteran Affairs
11.2020 - 06.2023
Technical Support
Northside Hospital
07.2019 - 02.2020
Workstation Technician
Wellstar Hospital
11.2018 - 03.2019
Technical Support
Teksystems
02.2018 - 11.2018
Remote Support/Dispatcher
Honeywell Inc.
12.2004 - 12.2017
Certificate of Technical Studies - Networking
Javelin Technical Diploma
2yrs. -
Savannah State College
Diploma -
H.M. Turner High School
References
Upon Request
Activities
Volunteer Dispatcher for Red Cross, 2012-2016