MICHAEL MORGAN
Rocky Face
Summary
Visionary management professional with over two decades of diverse experience in real estate, customer service, hospitality, and construction. Adept at cultivating strategic partnerships and driving business growth through innovative solutions and a deep understanding of market dynamics. Known for mentoring teams to optimize sales processes, achieving enhanced client engagement and satisfaction.
Overview
32
32
years of professional experience
Work History
AGM/ Traveling General Manager
Ruby Tuesday
Calhoun, GA
07.2026 - Current
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented staff training programs to improve service quality and reduce turnover rates.
- Streamlined inventory management processes, resulting in reduced waste and improved supply chain efficiency.
- Led strategic initiatives to increase revenue through targeted marketing campaigns and promotional events.
General Manager
IHOP
Cleveland, TN
11.2025 - Current
- Supervised day-to-day operations of a restaurant with approximately 20 employees
- Managed labor and food costs to minimize expenses and maximize profits
- Ensured compliance with all Serve Safe guidelines
- Implemented strategies to improve customer satisfaction and increase sales
- Conducted regular staff training and performance evaluations
- Developed and executed marketing initiatives to attract new customers and retain existing ones
Real Estate Agent
BHHS Home Services
Fort Oglethorpe, GA
02.2021 - Current
- Facilitate property transactions, achieving notable client satisfaction and fostering strong client relations.Cultivated strong client relationships through attentive service, enhancing customer satisfaction and loyalty in a competitive market.Streamlined property showings and listings, achieving faster sales cycles and measurable improvements in client engagement.Coordinated with mortgage lenders and inspectors, ensuring seamless transactions and building a network of reliable partners.Analyzed market trends to advise clients on pricing strategies, leading to optimized sales and increased property value.
Lead Front Desk/ Local Sales
Home2 suites
Dalton, GA
06.2024 - 10.2025
- Oversee front desk operations, enhancing guest satisfaction and fostering local business partnerships.Streamlined check-in processes, significantly reducing wait times and improving overall guest satisfaction ratings.Coordinated with housekeeping and maintenance teams to ensure timely room readiness, leading to increased occupancy rates.Maintained accurate records of guest interactions and local sales, contributing to informed decision-making and strategic marketing.Partnered with businesses to create exclusive guest offers, driving additional revenue and community engagement.
Lead
FOREMAN FINISHING CREW
Calhoun, GA
02.2014 - 01.2021
- Monitor team performance, provide feedback to boost productivity Train and lead employees in safe work practices Order materials and track inventory Oversee crew operations and brief on daily tasks and hazards Operate heavy equipment to prepare sites for asphalt
Team Lead
Chattanooga Seating Systems
Chattanooga, TN
04.2009 - 01.2014
- Coordinate with management to align assignments with business needs Develop process documents to improve workflow Contribute input for staff performance reviews Oversee departmental team of 35 employees
Lead Signalman/foreman
Norfolk Southern Railway
Atlanta, GA
07.2004 - 04.2009
- Install and maintain railroad signal equipment Diagnose system issues using blueprints Train and guide new crew members Act as lead and foreman when required
Co Manager
Chili's
Chattanooga, TN
04.1999 - 01.2004
- Lead sales floor walks to assess customer experience and provide feedback Analyze operational issues and implement solutions Ensure compliance with cash handling and security policies Oversee back of house operations Manage scheduling, hiring, and training of new staff
District Manager
Calibur Car Wash
Chattanooga, TN
07.1994 - 01.1999
- Manage daily operations for 18 carwash locations Hire and train new managers Oversee payroll and staff administration Order chemicals and materials for each site Ensure operational consistency across all locations
Education
HIGH SCHOOL DIPLOMA -
Dalton High Dalton
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
Timeline
AGM/ Traveling General Manager
Ruby Tuesday
07.2026 - Current
General Manager
IHOP
11.2025 - Current
Lead Front Desk/ Local Sales
Home2 suites
06.2024 - 10.2025
Real Estate Agent
BHHS Home Services
02.2021 - Current
Lead
FOREMAN FINISHING CREW
02.2014 - 01.2021
Team Lead
Chattanooga Seating Systems
04.2009 - 01.2014
Lead Signalman/foreman
Norfolk Southern Railway
07.2004 - 04.2009
Co Manager
Chili's
04.1999 - 01.2004
District Manager
Calibur Car Wash
07.1994 - 01.1999
HIGH SCHOOL DIPLOMA -
Dalton High Dalton