Michael Mottern
Woodstock
Summary
Results oriented professional with extensive experience in pest management and customer satisfaction at Cooks pest control. Demonstrated expertise in inventory control and logistics, alongside strong problem-solving skills. Focused on delivering strategies to improve client experience. History managing large amounts of inbound calls and sustaining above satisfactory relationships with customers. Offers skills with computer systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Pest Technician
Cooks Pest Control
06.2025 - Current
- Maintain detailed records of treatments and give prevention strategies to clients.
- Implement effective pest control plans using different forms of traps, baits, chemicals and other forms of pesticide.
- Provide the best service possible and make sure the clients are satisfied with the service that they receive.
Package Handler
FedEx grounds
07.2023 - 09.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Checked all outgoing shipments to ensure accuracy of contents.
- Inspected packages for damage or defects and recorded any issues found.
- Managed inventory levels by tracking incoming and outgoing packages.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Forklift operator
SRS Distribution
06.2022 - 05.2023
- Load and unload eighteen wheelers using heavy machinery such as forklifts and pallet jacks.
- Assemble order in a timely manner and with precision.
- Assist coworkers with orders when they are having trouble.
- Provide outstanding service to customers that come into place orders or pick up material.
- Thoroughly conduct inspections to identify traces and signs of pest infestations.
Customer Service and Cashier
Publix
06.2019 - 04.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High School Diploma -
River Ridge High School
Woodstock, GA05.2023
Skills
- Inventory control and logistics
- Damage prevention strategies
- Decision making
- Team collaboration
- Problem solving
- Critical thinking
- Cash handling and management
- Driver's license
- Rodent control
- Pest inspection
- Safety procedures
- First aid training
- Chemical handling
Timeline
Pest Technician
Cooks Pest Control
06.2025 - Current
Package Handler
FedEx grounds
07.2023 - 09.2023
Forklift operator
SRS Distribution
06.2022 - 05.2023
Customer Service and Cashier
Publix
06.2019 - 04.2022
High School Diploma -
River Ridge High School