Michael Norton
ATLANTA,GA
Summary
Dedicated professional with a strong focus on customer assistance and team collaboration. Successfully processed transactions and resolved complaints while promoting a welcoming atmosphere, poised to drive customer loyalty and operational excellence.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier
Home Depot
Cumming, Georgia
03.2024 - 08.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Maintained knowledge of product inventory to assist customers effectively.
- Trained new cashiers on operational procedures and best practices for service excellence.
- Collaborated with team members to streamline Pick Up Orders and Refunds
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Met customer service goals and exceeded customer expectations.
Project Manager
DeNyse Companies
Douglasville, GA
01.1996 - 10.2023
- Led cross-functional teams to ensure project alignment with organizational goals.
- Streamlined project workflows, improving efficiency and reducing turnaround times for deliverables.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Researched local jurisdiction for permitting, Outside and obtained required for large monument style and building mounted signage.
Education
High School Diploma -
High School Diploma -
Chamblee High School
Chamblee, GA05-1981
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Payment collection
- Retail merchandising
- Employee training
- Customer transactions
- Service minded
- Work task prioritization
- POS systems
- Product scanning
- ID verification
- Return and exchange processing
- Analytical thinking
- Product scanning
- ID verification
- Return and exchange processing
- Analytical thinking
- Product scanning
- ID verification
- Social perception
- Upselling
- Purchase assistance
- Return and exchange processing
Timeline
Customer Service Cashier
Home Depot
03.2024 - 08.2026
Project Manager
DeNyse Companies
01.1996 - 10.2023
High School Diploma -
High School Diploma -
Chamblee High School