Michael Ntwa Ydjumbwiths
Atlanta
Summary
Vienna-born, Atlanta-based professional with a polished presence and a passion for creating welcoming, community-centered environments. Brings a strong foundation in front desk operations, customer service, and resident engagement, with proven experience managing phone/email communication, scheduling, leasing tours, and administrative coordination. Skilled in leveraging digital marketing tools and social media content creation to elevate property visibility and tenant retention. Former Brand Ambassador and Social Media Manager at American Eagle, with outreach and performance experience through the Atlanta Opera. Known for clear communication, cultural awareness, and a calm, creative approach to fast-paced environments. Committed to delivering seamless support, exceptional service, and spaces residents are proud to call home.
Overview
6
6
years of professional experience
Work History
Concierge
Stratton Concierge
01.2024 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Responded to guest inquiries to maximize guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
Performer / Assistant Social Media Manager
The Atlanta Opera
01.2025 - 04.2025
- Performed in the Atlanta Opera Studio Tour, singing lead and ensemble roles in statewide productions.
- Selected to curate the official Atlanta Opera Instagram for a weekend, producing engaging behind-the-scenes content.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Performed live shows at various venues throughout region.
- Used social media to promote events and build audience.
Brand Ambassador / Social Media Manager
American Eagle Outfitters
08.2023 - 01.2025
- Engaged with customers to elevate the in-store shopping experience through styling support and brand storytelling.
- Served as the Content Creator, Social Media Manager, and Interim Brand Influencer, producing original videos, photos, and platform-specific content.
- Managed content calendars, captured store events, and tracked engagement across platforms.
- Made a difference by increasing follower growth, boosting interaction rates, and introducing fresh creative energy into the store's digital presence.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
Assistant / Social Media Coordinator
Anton and Maxine
01.2023 - 12.2023
- Represented the brand with professionalism during photoshoots, team meetings, and community events.
- Conceptualized themes, helped coordinate photoshoots, edited visual content, and assisted in day-to-day brand development.
- Participated in brainstorming sessions with the creative team, offering ideas for digital campaigns and seasonal content.
- Made a difference by leading a visual rebrand and significantly increasing the brand's social media visibility and engagement.
- Created social media content with consistent content and tone.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
Youth Program Coordinator
Flight Fit N Fun
09.2019 - 02.2023
- Procured new supplies and equipment in line with budget goals.
- Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
- Built recruitment and retention plans to maintain full roster of program participants.
- Coordinated logistics for meals, transportation and program delivery.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
Education
Bachelor's - Music Performance
University of South Carolina
Columbia, SC05.2023
High School - Voice Performance
Vienna Boys Choir | Irmo High School
Columbia, SC05.2018
Skills
- Prioritization and scheduling
- Effective organizational skills
- Experienced with Microsoft Office applications
- Confident speaking abilities
- Strong written communication
- Fluent in multiple languages
- Clear and concise messaging
- Skilled in digital tools and technologies
- Front desk support
- Guest reservation management
- Reservation coordination
- Entertainment assistance
Languages
German
Italian
Lingala
French
Interests
- Exploring various forms of art, such as Opera, Modeling, and Acting, to nurture creativity and personal growth
- Acting and Theater
- Fashion
- Music
Timeline
Performer / Assistant Social Media Manager
The Atlanta Opera
01.2025 - 04.2025
Concierge
Stratton Concierge
01.2024 - Current
Brand Ambassador / Social Media Manager
American Eagle Outfitters
08.2023 - 01.2025
Assistant / Social Media Coordinator
Anton and Maxine
01.2023 - 12.2023
Youth Program Coordinator
Flight Fit N Fun
09.2019 - 02.2023
Bachelor's - Music Performance
University of South Carolina
High School - Voice Performance
Vienna Boys Choir | Irmo High School
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