Summary
Overview
Work History
Education
Skills
Timeline
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Michael Osman

Atlanta

Summary

To obtain a position with a company that promotes individual initiatives and allows for individual application of management expertise. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

5
5
years of professional experience

Work History

Store Manager

Farmers Home Furniture
Mableton
11.2024 - Current
  • Managed daily store operations and ensured efficient workflow.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained compliance with company policies and safety standards consistently.
  • Conducted regular team meetings to communicate goals and updates clearly.
  • Trained staff on product knowledge and customer service best practices.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.

General Manager

Buddy’s Home Furnishings
Mableton
05.2022 - 11.2024
  • Acquire and Maintain Customers
  • Act as a customer liaison who resells the benefits of timely rental and lease agreement renewal payments.
  • Compliance with all applicable federal, state, and local statutes.
  • Decipher, prepare, and review store reports.
  • Document all customer commitments.
  • Ensure company standards for renewals, delinquencies, and store collections are satisfied.
  • Follow monthly marketing plans, and maintain internal quality control standards.
  • Manage customer accounts.
  • Managing inventory and cash assets.
  • Prepare daily work schedules, delivery schedules, assign tasks, and enforce company policy.
  • Managed daily operations to ensure smooth store functionality.
  • Led team meetings to communicate goals and expectations clearly.
  • Assisted customers in selecting rental options that matched their needs.
  • Trained new staff on rental procedures and customer service best practices.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Collected payment by processing credit card transactions.
  • Managed rental agreements and ensured compliance with company policies.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Credit Manager

Buddy’s Home Furnishings
Mableton
01.2022 - 05.2022
  • Acquire and Maintain Customers
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
  • Assist in managing store personnel; may direct activities of one or more employees
  • Compliance with all applicable federal, state and local statutes
  • Decipher, prepare and review store reports
  • Document all customer commitments
  • Ensure company standards for renewals, delinquencies and store collections are satisfied
  • Fill out paperwork for submission to corporate support
  • Follow monthly marketing plans and maintain internal quality control standards
  • Manage customer accounts
  • Managing inventory and cash assets
  • Prepare daily work schedules, delivery schedules, assign tasks, enforce company policies.

General Manager

Lost and Found Thrift
Atlanta
02.2021 - 01.2022
  • Oversaw the general operation and success of the retail thrift store, including receiving and processing donations, as well as displaying merchandise.
  • Manage and direct the sales performance of the store
  • Coordinate, schedule and manage furniture donation and pickups.
  • Work with the Executive Director to utilize and analyze sales reports for optimal store performance
  • Coordinate and manage staff, volunteers and their schedules and assigned duties.
  • Supervise clients working in our Job Readiness Program.
  • Uphold the cash handling policy and execute procedures.
  • Responsible for the positive image of the thrift store and promoting its mission.

Education

Certificate - Business Retail, G.E.D, Correspondence Courses, Licensed GILA loan officer in the state of GA

Turner Job Corp
Albany, GA
01.1986

Skills

  • Microsoft Word Suite
  • Excel
  • Word
  • Outlook
  • Teletrack
  • Accurint
  • TLO
  • Lexis Nexis
  • CBC
  • CollectionMax
  • Lattitude
  • Celerant
  • Inventory management
  • Cash handling
  • Staff training
  • Team building
  • Problem solving
  • Time management
  • Operations management

Account management

Call center experience

Collections best practices

Timeline

Store Manager

Farmers Home Furniture
11.2024 - Current

General Manager

Buddy’s Home Furnishings
05.2022 - 11.2024

Credit Manager

Buddy’s Home Furnishings
01.2022 - 05.2022

General Manager

Lost and Found Thrift
02.2021 - 01.2022

Certificate - Business Retail, G.E.D, Correspondence Courses, Licensed GILA loan officer in the state of GA

Turner Job Corp

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Michael Osman