MICHAEL OWOH
Dacula,GA
Summary
Results-oriented healthcare IT analyst with expertise in EpicCare for inpatient and outpatient care. Developed tailored solutions to enhance clinical workflows and optimize EHR systems. Skilled in leading teams and project management to drive improvements in healthcare IT for high-quality patient care and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
APPLICATION ANALYST
CSI Companies
01.2025 - 06.2025
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution.
- Supported daily operations and system maintenance procedures.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Created manuals and published guidelines for proper use of systems.
- Devised technical strategies, created system designs and developed presentation materials for applications.
FRONT-END ANALYST | TRAINING LEAD
INTERMOUNTAIN
05.2025 - 06.2025
- Collaborate with cross-functional teams to gather requirements and align Epic system configurations with clinical and operational needs.
- Configure and optime the Ambulatory, Optime, and Cadence modules to enhance patient scheduling, clinical documentation and workflow efficiencies.
- Develop, test, and validate configurations within the POP Navigator to support population health initiatives and reporting.
- Conduct end-user training sessions and provide go-live support to ensure smooth transitions and minimal disruptions.
- Maintain detailed documentation of system configurations, workflows, and user guides.
IMPLEMENTATION SPECIALIST
Choctaw Nation
04.2025 - 05.2025
- Collaborate with cross-functional teams to gather requirements and align Epic system configurations with clinical and operational needs.
- Configure and optime the Ambulatory, Optime, and Cadence modules to enhance patient scheduling, clinical documentation and workflow efficiencies.
- Develop, test, and validate configurations within the POP Navigator to support population health initiatives and reporting.
- Troubleshoot issues, provide timely resolutions, and escalate complex problems when necessary.
FRONT-END ANALYST | AMBULATORY | CADENCE
OPTUM Health
02.2025 - 03.2025
- Collaborate with cross-functional teams to gather requirements and align Epic system configurations with clinical and operational needs.
- Configure and optime the Ambulatory, Optime, and Cadence modules to enhance patient scheduling, clinical documentation and workflow efficiencies.
- Develop, test, and validate configurations within the POP Navigator to support population health initiatives and reporting.
- Conduct end-user training sessions and provide go-live support to ensure smooth transitions and minimal disruptions.
- Identify workflow improvements and offer recommendations to enhance system functionality and user experience.
- Troubleshoot issues, provide timely resolutions, and escalate complex problems when necessary.
- Maintain detailed documentation of system configurations, workflows, and user guides.
FRONT-END ANALYST
TEKsystems
04.2024 - 01.2025
- Developed successful solutions tailored to clients' specific needs.
- Supported Providers in documenting, entering orders and referrals, linking diagnoses to meds and orders, ensuring they are entering their charges correctly, routing messages to their nurse pool, and clearing their in-basket.
- Develop and deliver customized training materials, such as user manuals, job aids, and presentations.
- Offer troubleshooting assistance and escalate technical issues to appropriate IT staff when necessary.
CLINICAL INFORMATICS SPECIALIST | OPTIME | AMBULATORY | CADENCE | PHOENIX
WELLSTAR Health
12.2024 - 01.2025
- Managed the implementation and optimization of the Optime module within the Epic EMR system. Duties involve configuring surgical workflows, ensuring alignment with clinical requirements, coordinating with surgical and perioperative staff, and providing training and go-live support to ensure successful adoption.
- Supported user training sessions and provided hands-on onboarding for orthopedic staff, helping them gain confidence with Epic Bones functionalities and reduce potential disruptions at go-live.
- Deployed and customized the Ambulatory module for outpatient clinical workflows. Responsibilities include collaborating with clinicians to identify workflow requirements, setting up templates and scheduling configurations, and delivering training sessions.
- Analyzed orthopedic workflows pre- and post-implementation to identify efficiency improvements, recommending adjustments that optimized documentation time and integrated seamlessly with imaging systems.
FRONT-END ANALYST
CSI Companies
05.2024 - 11.2024
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Track and document training attendance, user proficiency, and feedback to improve future sessions.
- Provided efficient workflows for Front Desk employees and secretaries in checking in/arriving a patient with or without an appointment.
IMPLEMENTATION SPECIALIST | OPTIME | AMBULATORY | CADENCE
Broward Health
11.2024 - 11.2024
- Managed the implementation and optimization of the Optime module within the Epic EMR system. Duties involve configuring surgical workflows, ensuring alignment with clinical requirements, coordinating with surgical and perioperative staff, and providing training and go-live support to ensure successful adoption.
- Supported user training sessions and provided hands-on onboarding for orthopedic staff, helping them gain confidence with Epic Bones functionalities and reduce potential disruptions at go-live.
- Deployed and customized the Ambulatory module for outpatient clinical workflows. Responsibilities include collaborating with clinicians to identify workflow requirements, setting up templates and scheduling configurations, and delivering training sessions.
- Analyzed orthopedic workflows pre- and post-implementation to identify efficiency improvements, recommending adjustments that optimized documentation time and integrated seamlessly with imaging systems.
CREDENTIALED EPIC TRAINER | BONES | AMBULATORY | CADENCE
WELLSTAR Health
10.2024 - 10.2024
- Designed and tailored training programs specifically for orthopedics and musculoskeletal documentation within the Epic Bones module, ensuring training was highly relevant and immediately applicable for orthopedic teams.
- Supported user training sessions and provided hands-on onboarding for orthopedic staff, helping them gain confidence with Epic Bones functionalities and reduce potential disruptions at go-live.
- Delivered essential on-site support during go-live, responding to end-user questions, troubleshooting technical issues, and offering workflow guidance, resulting in minimal disruptions to patient care during the transition.
- Monitored system performance and addressed issues reported by users after go-live, working with IT to quickly resolve problems and improve system reliability.
- Analyzed orthopedic workflows pre- and post-implementation to identify efficiency improvements, recommending adjustments that optimized documentation time and integrated seamlessly with imaging systems.
FRONT-END ANALYST | CLINDOC | AMBULATORY | CADENCE
RWJ Health
09.2024 - 09.2024
- Designed and implemented structured training programs tailored to various user groups, including physicians, nurses, and administrative staff, to ensure effective use of Epic ClinDoc functionalities. Provide one-on-one or group support to end-users during and after training to ensure proper system usage.
- Utilized a range of teaching methods (in-person, virtual, hands-on labs, simulation exercises) to cater to different learning styles, resulting in higher retention rates and improved user confidence in the system.
- Integrated industry best practices and compliance standards (e.g., HIPAA) into training content, educating users on both effective and compliant documentation within Epic Clinical Documentation.
- Provided efficient workflows for Front Desk employees and secretaries in checking in/arriving a patient with or without an appointment.
FRONT-END ANALYST | AMBULATORY | CADENCE | RADIANT
Sentara Health
07.2024 - 08.2024
- Lead training sessions for end-users, including physicians, nurses, and administrative staff, on the use of EpicCare Ambulatory and Cadence modules.
- Provide one-on-one or group support to end-users during and after training to ensure proper system usage.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Track and document training attendance, user proficiency, and feedback to improve future sessions.
- Provided efficient workflows for Front Desk employees and secretaries in checking in/arriving a patient with or without an appointment.
FRONT-END ANALYST | CLINDOC | CPOE | RADIANT
CSI Companies
06.2024 - 06.2024
- Identify areas for workflow improvement and provide recommendations based on system capabilities.
- Gather feedback from trainees to assess training effectiveness and identify areas for improvement.
- Maintain and update training materials, documentation, and records to ensure accuracy and relevance.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Track and document training attendance, user proficiency, and feedback to improve future sessions.
FRONT-END ANALYST
Intellect Resources
03.2024 - 03.2024
- Supported Providers in documenting, entering orders and referrals, linking diagnoses to meds and orders, ensuring they are entering their charges correctly, routing messages to their nurse pool, and clearing their in-basket.
- Provided efficient workflows for Front Desk employees and secretaries in checking in/arriving a patient with or without an appointment.
- Thoroughly assisted clinic managers on properly investigating charges that are manually imputed or automated.
EPIC myCHART Support
Elite Groups
02.2024 - 02.2024
- Analyzed user needs, identified solutions, and implemented changes to ensure optimal performance of EPIC myChart.
- Resolved customer inquiries in a timely manner, demonstrating excellent communication skills both verbally and in writing.
- Maintained detailed documentation on customer interactions and troubleshooting processes for future reference.
- Provided support to customers and clients in the use of EPIC myChart, ensuring they had a positive experience.
CONSULTANT EPIC | AMBULATORY | CADENCE
CSI
10.2023 - 11.2023
- Supported Providers on documenting, entering orders and referrals, linking diagnoses to meds and orders, and ensuring they are entering their charges correctly, routing messages to their nurse pool and clearing their in-basket.
Implementation Specialist
CSI Companies
09.2023 - 11.2023
- Worked as part of a healthcare IT project team on a client engagement and served as an Epic liaison between diverse IT and operations groups.
- Created and maintained project plans for Epic go-lives, upgrades, or application implementations as applicable.
- Evaluated and documented current-state processes through discovery and analysis.
- Built, tested, trained, converted, and deployed new infrastructure, workflows, policies, and processes.
EPIC CREDENTIALED TRAINER
HEALTHRISE
10.2022 - 09.2023
- Facilitated virtual, in-person and blended learning sessions for physicians, nurses, and administrative staff.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed customized training materials and documentation to address specific workflows and organizational needs, resulting in a 20% increase in end-user proficiency.
- Conducted regular assessments and evaluations to measure the effectiveness of training programs, identifying areas for improvement, and implementing corrective actions.
- Provided coaching and mentoring to employees.
EPIC CREDENTIALED TRAINER- CLINDOC | CPOE
HEALTHRISE
09.2023 - 09.2023
- Lead both classroom-style and hands-on training sessions for healthcare staff, including physicians, nurses, and administrative personnel.
- Offered and implemented ongoing support and assistance to users as they navigate the Epic Care Ambulatory system, addressing questions, concerns, and technical issues.
CONSULTANT EPIC - AMBULATORY | CADENCE | ASAP | OPTIME | CLINDOC
HEALTHRISE
08.2023 - 09.2023
- Maintain accurate and up-to-date documentation of issues, resolutions, and end-user interactions.
- Document any enhancements, changes, or suggestions made by end-users during the go-live period.
- Provided support to Providers on how to do additional charting on a closed encounter (Addendum) as well as how to use the Smart tools: text, phrases, lists and links, preference list and building their smart phrases.
EPIC CREDENTIALED TRAINER – CLINDOC | CPOE
HEALTHRISE
06.2023 - 08.2023
- Created instructional guides, presentations, and other training resources to facilitate learning and understanding of the Epic Care Clinical Documentation
- Lead both classroom-style and hands-on training sessions for healthcare staff, including physicians, nurses, and administrative personnel.
- Offered and implemented ongoing support and assistance to users as they navigate the Epic Care Clinical Documentation system, addressing questions, concerns, and technical issues.
- Evaluated the impact of training programs through assessments and feedback mechanisms and adjusting as needed to improve learning outcomes.
CONSULTANT EPIC - AMBULATORY
TEKSYSTEMS CONSULTING
02.2023 - 03.2023
- Supported Providers on documenting, entering orders and referrals, linking diagnoses to meds and orders, and ensuring they are entering their charges correctly, routing messages to their nurse pool and clearing their in-basket
- Assisted Ma's, Nurses, and other clinicians in acting upon orders, entering vitals, social history, allergies, and documenting on the MAR upon administering meds.
CONSULTANT EPIC - AMBULATORY
DELIVER HEALTH, TRINITY HEALTH - MERCY FITZGERALD
10.2022 - 11.2022
- Trained and Assisted physicians with the usage of Dragon, training their vocabularies and documenting their notes.
- Provided support to Providers on how to do additional charting on a closed encounter (Addendum) as well as how to use the Smart tools: text, phrases, lists and links, preference list, and building their smart phrases.
Senior IT Specialist
P.U.S.H Organization
09.2019 - 04.2022
- Collaborated with the IT Team to ensure that security software was properly installed on all employee computers.
- Received constructive criticism well and turned it into an opportunity to grow and improve.
- Configured hardware, devices, and software to set up workstations for employees.
- Supported department leadership in implementing new policies, procedures, and controls.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Coordinated with executive leadership on strategic initiatives relating to member information, privacy protections, and alignment among data privacy and security activities.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Master of Science - Cyber Forensics, Strategic Leadership in IT,
Middle Georgia State University
Macon, GA05-2023
Bachelor of Science - Cyber Security in Information Technology
Middle Georgia State University
Macon, GA05.2022
Skills
- Epic Systems (Ambulatory, Cadence, Orders, ClinDoc, Haiku/Canto, Dragon)
- Clinical Workflow & EHR Optimization
- Technical Support & Software Implementation
- Training & End-User Education
- Project Management (Agile, Scrum, JIRA)
- Critical Thinking & Problem Solving
- Communication & Team Collaboration
- Healthcare IT & Change Management
- Analytical Skills (Splunk, Wireshark, VMware, Kali Linux)
- Time Management & Leadership
Certification
- Certified SCRUM Master
Timeline
FRONT-END ANALYST | TRAINING LEAD
INTERMOUNTAIN
05.2025 - 06.2025
IMPLEMENTATION SPECIALIST
Choctaw Nation
04.2025 - 05.2025
FRONT-END ANALYST | AMBULATORY | CADENCE
OPTUM Health
02.2025 - 03.2025
APPLICATION ANALYST
CSI Companies
01.2025 - 06.2025
CLINICAL INFORMATICS SPECIALIST | OPTIME | AMBULATORY | CADENCE | PHOENIX
WELLSTAR Health
12.2024 - 01.2025
IMPLEMENTATION SPECIALIST | OPTIME | AMBULATORY | CADENCE
Broward Health
11.2024 - 11.2024
CREDENTIALED EPIC TRAINER | BONES | AMBULATORY | CADENCE
WELLSTAR Health
10.2024 - 10.2024
FRONT-END ANALYST | CLINDOC | AMBULATORY | CADENCE
RWJ Health
09.2024 - 09.2024
FRONT-END ANALYST | AMBULATORY | CADENCE | RADIANT
Sentara Health
07.2024 - 08.2024
FRONT-END ANALYST | CLINDOC | CPOE | RADIANT
CSI Companies
06.2024 - 06.2024
FRONT-END ANALYST
CSI Companies
05.2024 - 11.2024
FRONT-END ANALYST
TEKsystems
04.2024 - 01.2025
FRONT-END ANALYST
Intellect Resources
03.2024 - 03.2024
EPIC myCHART Support
Elite Groups
02.2024 - 02.2024
CONSULTANT EPIC | AMBULATORY | CADENCE
CSI
10.2023 - 11.2023
Implementation Specialist
CSI Companies
09.2023 - 11.2023
EPIC CREDENTIALED TRAINER- CLINDOC | CPOE
HEALTHRISE
09.2023 - 09.2023
CONSULTANT EPIC - AMBULATORY | CADENCE | ASAP | OPTIME | CLINDOC
HEALTHRISE
08.2023 - 09.2023
EPIC CREDENTIALED TRAINER – CLINDOC | CPOE
HEALTHRISE
06.2023 - 08.2023
CONSULTANT EPIC - AMBULATORY
TEKSYSTEMS CONSULTING
02.2023 - 03.2023
EPIC CREDENTIALED TRAINER
HEALTHRISE
10.2022 - 09.2023
CONSULTANT EPIC - AMBULATORY
DELIVER HEALTH, TRINITY HEALTH - MERCY FITZGERALD
10.2022 - 11.2022
Senior IT Specialist
P.U.S.H Organization
09.2019 - 04.2022
Master of Science - Cyber Forensics, Strategic Leadership in IT,
Middle Georgia State University
Bachelor of Science - Cyber Security in Information Technology
Middle Georgia State University
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