Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN REMBERT

Warner Robins

Summary

Dynamic Front Desk Agent with a proven track record at Marriott Macon City Center, excelling in guest relations and hotel sales support. Skilled in managing reservations and enhancing guest experiences through personalized service. Recognized for resolving issues swiftly and fostering repeat business, while maintaining a professional and organized front desk environment.

Overview

3
3
years of professional experience

Work History

FRONT DESK AGENT

Marriott Macon City Center
01.2025 - Current
  • Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
  • Managed guest check-ins and check-outs efficiently, enhancing overall experience.
  • Responded to guest inquiries and resolved issues promptly, improving satisfaction rates.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Supported team members during peak hours, fostering collaboration and efficiency in operations.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

FRONT DESK AGENT

Courtyard & Fairfield Hotels
01.2023 - 12.2024
  • Processed reservations using property management systems, ensuring accuracy in bookings.
  • Provided information on local attractions and services, enriching guest stays.
  • Maintained front desk area cleanliness and organization, promoting a professional environment.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Education

Certificate of Technical Studies - Sales & Communication

Donahue's PhD Sales & Communication Program
Philadelphia, PA
05-1992

High School Diploma -

High School For Creative & Performing Arts
Philadelphia, PA
06-1986

Skills

    CORE SKILLS

    Hotel Sales Support

    Event & Wedding Planning

    Marriott Bonvoy Enrollment

Timeline

FRONT DESK AGENT

Marriott Macon City Center
01.2025 - Current

FRONT DESK AGENT

Courtyard & Fairfield Hotels
01.2023 - 12.2024

Certificate of Technical Studies - Sales & Communication

Donahue's PhD Sales & Communication Program

High School Diploma -

High School For Creative & Performing Arts

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