Michael Richardson
Hinesville
Summary
Professional customer service expert well-prepared for delivering exceptional service and efficient support. Proven ability to manage routes and schedules while maintaining high standards of accuracy and customer satisfaction. Focused on team collaboration and reliability, adaptable to changing needs and priorities, with strong communication and time management skills.
Overview
7
7
years of professional experience
Work History
Customer Service/Driver
DoorDash
01.2020 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Verified orders prior to completing deliveries to avoid customer complaints
- Kept delivery vehicle clean and neat to maintain the company's professional reputation
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings
- Immediately addressed problems with customers to promote speedy resolution
Driver/Event Assistant
UBounce
06.2018 - Current
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Managed and assisted event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Clerk/Stocker Associate
M & S Liquor
10.2022 - 05.2023
- Safely relocated heavy merchandise on sales floor for timely stocking
- Greeted customers and directed to requested products
- Answered customer questions and provided detailed product information
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Maintained effective team member communication
- Maintained current inventory on shelf and collaborated with manager about possible inventory needed to fulfill customer requests to achieve sales
- Selected by manager to tackle special projects
Warehouse Associate
Fed Ex Warehouse
06.2022 - 10.2022
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Consistently lifted materials weighing as much as75 pounds
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Verification Specialist
Atlantic Driver Staffing
08.2019 - 01.2020
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Improved office efficiency by effectively managing internal communications and correspondence
Warehouse Associate
Hugo Boss
02.2019 - 07.2019
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Consistently lifted materials weighing as much as50 pounds
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
Warehouse Associate
Target
10.2018 - 01.2019
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Manually loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as75 pounds
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
Education
High School Diploma -
Bradwell Institute
Hinesville, GA05.2018
Skills
- Rotation Procedures
- Stockroom Organizing
- Instructional Support
- Task Prioritization
- Collaborative Team Work
- Workflow Coordination
- Distribution Support
- Heavy Lifting
- Stockroom Procedures
- Shelf Stocking
- Loading and Unloading
- Damage Prevention
- Cash Register Operation
- Motivated Team Player
- Organization and Categorization
- Customer Service
- Customer Relations
- Active Listening
- Safety awareness
- Clean driving record
- Attention to detail
- Valid Driver's license
- Safely operate truck with 12-16ft trailer
Timeline
Clerk/Stocker Associate
M & S Liquor
10.2022 - 05.2023
Warehouse Associate
Fed Ex Warehouse
06.2022 - 10.2022
Customer Service/Driver
DoorDash
01.2020 - Current
Verification Specialist
Atlantic Driver Staffing
08.2019 - 01.2020
Warehouse Associate
Hugo Boss
02.2019 - 07.2019
Warehouse Associate
Target
10.2018 - 01.2019
Driver/Event Assistant
UBounce
06.2018 - Current
High School Diploma -
Bradwell Institute
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