MICHAEL STARKS
Lithonia
Summary
Dynamic professional with a proven track record in debt recovery strategies and exceptional patience, honed at RMS MEDIATIONS. Excelled in reducing overdue balances and enhancing customer service, while efficiently managing store operations at Genuine Parts Co. Demonstrates a goal-oriented mindset and adeptness in skip tracing techniques, ensuring high efficiency and positive client relations.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
17
17
years of professional experience
Work History
Debt Collector
RMS MEDIATIONS
08.2024 - 12.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Store Manager
Genuine Parts Co
01.2014 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Package Handler
FedEx
04.2008 - 02.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
No Degree - Computer Science
Clark Atlanta University
Atlanta, GASkills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
Timeline
Debt Collector
RMS MEDIATIONS
08.2024 - 12.2024
Store Manager
Genuine Parts Co
01.2014 - 09.2023
Package Handler
FedEx
04.2008 - 02.2014
No Degree - Computer Science
Clark Atlanta University
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