Michael Volley
McDonough
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistic Sorter
S&S Active Wear
McDonough
09.2022 - Current
- Analyzed work orders to accurately sort items into designated areas.
- Enhanced sorting efficiency, reducing errors and inaccuracies by 5%.
- Verified order accuracy by cross-referencing work orders with item and batch numbers.
- Operated forklifts and cherry pickers safely and efficiently.
- Conducted thorough checks and audits of merchandise to confirm receipt, quality, and compliance with orders; recorded data in remote systems.
- Collaborated with management to ensure order and load accuracy prior to shipment.
- Addressed inventory and vendor discrepancies in partnership with leadership.
- Ensured compliance with OSHA standards and company policies in packing and stacking sorted items.
- Utilized RF scanners for effective inventory management and control.
Customer Service Associate
Walmart
McDonough
08.2021 - 10.2024
- Delivered exceptional customer service by proactively identifying and addressing customer needs.
- Ensured facility safety by conducting regular safety aisle sweeps in compliance with company policies.
- Completed assignments and prioritized tasks effectively, utilizing policies, data, and resources.
- Maintained a well-organized sales floor and merchandise presentation to meet store standards.
- Assisted customers in resolving issues and concerns promptly.
- Collaborated with supervisors to address problems and discrepancies efficiently.
- Recognized as Retail Associate of the Month for outstanding customer service, reliability, and punctuality.
Operations Manager
Grand Champion Movers
Tampa
05.2019 - 09.2022
- Oversaw daily operations and logistics for a fast-paced moving company, ensuring efficient workflow and timely deliveries.
- Managed and trained a team of movers and support staff, fostering a collaborative and high-performance work environment.
- Implemented process improvements that increased operational efficiency and reduced costs by 15%.
- Developed and maintained relationships with clients, addressing concerns and ensuring exceptional customer satisfaction.
- Coordinated scheduling and logistics for moving jobs, optimizing routes and resource allocation.
- Monitored inventory levels and equipment maintenance to ensure readiness and compliance with safety standards.
- Analyzed performance metrics to identify areas for improvement and enhance overall service quality.
- Collaborated with leadership to develop strategic plans and achieve business objectives.
Education
BBA - Business Management
Brewton Parker University
05.2019
Skills
- Inventory Control
- Lead
- Manager
- Order Fulfillment
- Shipping & Receiving
- Materials Handling
- Freight Management
- Pallet Jack Operation
- Forklift
- Cherry Picker
- Reach Truck Experience
- Retail Sales
- E-commerce
- CRM Software Proficiency
- Guest Services
- Cash Handling
- Communication Skills
- Team Management
- Dependability
- Flexibility
- Problem-Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Accuracy in Order Picking
- Packaging Standards
- Computer Skills
- RF Scanner Operation
- Manufacturing
- Hospitality
- Property Management
- Distribution Center Operations
- Heavy Lifting
Areas Of Expertise
Inventory Control, Order Fulfillment, Shipping & Receiving, Materials Handling, Freight Management, Pallet Jack Operation (3 years), Forklift (3 years), Cherry Picker (3 years), Reach Truck Experience, Retail Sales (2 years), E-commerce, CRM Software Proficiency, Guest Services, Cash Handling, Communication Skills, Team Management, Dependability, Flexibility, Problem-Solving, Organizational Skills, Time Management, Attention to Detail, Accuracy in Order Picking, Packaging Standards, Computer Skills, RF Scanner Operation (3 years), Manufacturing, Hospitality, Property Management, Distribution Center Operations, Heavy Lifting
Certification
- CPR Certification
- Pallet Jack Certification
- Reach Truck
- Cherry Picker
- Forklift Certification
Websites
Timeline
Logistic Sorter
S&S Active Wear
09.2022 - Current
Customer Service Associate
Walmart
08.2021 - 10.2024
Operations Manager
Grand Champion Movers
05.2019 - 09.2022
BBA - Business Management
Brewton Parker University