Michael White
Crawford
Summary
Dynamic professional with extensive experience as a General Manager adept in strategic planning and team leadership. Effective communication with team members. Proven track record in enhancing customer satisfaction and operational efficiency.
Professional technician with a strong background in road maintenance and repair. Skilled in diagnosing mechanical issues, performing preventative maintenance, and ensuring equipment operates efficiently.
Highly skilled in heavy equipment operation and safety compliance, driving process improvements that elevate performance and foster collaboration among diverse teams.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Road Technician/Heavy Equipment Operator
Georgia Department of Transportation
10.2023 - Current
- Increased driver satisfaction with well-maintained roads, diligently repairing potholes and cracks.
- Improved road safety by conducting regular maintenance and repair tasks on various road equipment.
- Contributed to a safer work environment by strictly adhering to safety protocols and regulations during all tasks.
- Decreased traffic disruptions by swiftly responding to emergency situations and collaborating with local authorities as needed.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Repaired signs and fences quickly to avoid accidents and mishaps.
Logistics Exporter
Carter's
04.2018 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
General Manager of Operations
Zaxby's Chicken Fingers & Buffalo Wings
11.2016 - 04.2018
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Trained, coached and mentored staff to support smooth adoption of new Workforce program.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager of Operations
Cheddars Restaurant
10.2015 - 10.2016
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Established standard operating procedures that enhanced employee performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Area Manager of Operations
Sonnys Real Pit BBQ
01.1991 - 10.2015
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA06-1989
Skills
- Heavy equipment operation
- Valid Driver's license
- Safe equipment operation
- Loader operation
- Front end loader operations
- Safety compliance
- Team leadership
- Quality assurance
- Strategic planning
- Inventory management
- Time management
- Problem-solving
- Supply chain management
- Decision-making
Certification
- Equipment Operator Training - 2018
- Certified Professional Food Manager - 2001-2016
Timeline
Road Technician/Heavy Equipment Operator
Georgia Department of Transportation
10.2023 - Current
Logistics Exporter
Carter's
04.2018 - 09.2023
General Manager of Operations
Zaxby's Chicken Fingers & Buffalo Wings
11.2016 - 04.2018
General Manager of Operations
Cheddars Restaurant
10.2015 - 10.2016
Area Manager of Operations
Sonnys Real Pit BBQ
01.1991 - 10.2015
High School Diploma -
Oconee County High School
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