MICHAEL WILLIAMS
Peachtree Corners,GA
Summary
Reliable, top-notch business associate with outstanding customer service skills. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and marketing techniques. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Store Team Lead
Sandbox VR
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional service.
- Analyzed sales data to identify trends and inform decision-making processes geared toward maximizing profits.
- Coordinated staff scheduling, balancing business needs with employee preferences to maintain morale and productivity.
- Trained new team members, fostering positive work environments and promoting teamwork.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Tech Specialist
Target
09.2023 - 01.2024
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Patient Transporter
Crothall Healthcare Services
11.2022 - 08.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Comforted patients and families by offering support and encouragement.
Sales Associate
Express
05.2019 - 09.2022
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Picked and packed order items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Recreation Manager
Nitro Zone
05.2022 - 08.2022
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Conducted inventory, stocking and merchandising to track supplies and placed monthly orders.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Sales Specialist
Apple Inc.
10.2019 - 02.2020
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Accepted and processed customer payments and balanced receipts and cash.
Education
Bachelor of Science - Sales, Merchandising, And Marketing
University of Kentucky
Lexington, KY12.2024
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Adobe (Photoshop, Premiere Pro, Lightroom)
- Customer Service
- Problem Solving
- Sales and Marketing
- Time Management
- Team Leadership
- Healthcare Administration
- Store operations
- Recruitment and hiring
- Analytical Skills
Timeline
Store Team Lead
Sandbox VR
10.2023 - Current
Tech Specialist
Target
09.2023 - 01.2024
Patient Transporter
Crothall Healthcare Services
11.2022 - 08.2023
Recreation Manager
Nitro Zone
05.2022 - 08.2022
Sales Specialist
Apple Inc.
10.2019 - 02.2020
Sales Associate
Express
05.2019 - 09.2022
Bachelor of Science - Sales, Merchandising, And Marketing
University of Kentucky
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