Michael Wilson
Gainesville
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with a background providing exceptional customer service and friendly food service to ensure guest satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server Trainer
Cracker Barrel
Commerce
11.2016 - Current
- Trained new servers on menu knowledge and customer service standards.
- Instructed new staff members on food handling procedures and service techniques.
- Demonstrated proper food handling and safety protocols to team members.
- Oversaw daily server operations and ensured adherence to quality standards.
- Provided ongoing feedback to improve service techniques and efficiency.
- Provided exceptional service to high volume of daily customers.
- Maintained a positive work environment through effective communication and support.
Education
High School Diploma -
Dawson County High School
Dawsonville, GA05-2010
Skills
- Training expertise
- Menu knowledge
- Customer service
- Food safety protocols
- Food handling
- Order accuracy
- Service efficiency
- Quality control
- Order management
- POS system proficiency
- High volume dining
- Tableside service
- Food running
- Restaurant operations
- Item upselling
- Waiting tables
- Training design
- Menu presentation
Certification
- Servsafe
Accomplishments
- Employee of the Month June 2017
- Best Of The Barrel 2024
Timeline
Server Trainer
Cracker Barrel
11.2016 - Current
High School Diploma -
Dawson County High School