Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Winters

Augusta

Summary

Adaptable and motivated Sociology graduate with 5+ years of customer service experience and a proven ability to lead, learn, and collaborate. Strong background in communication, research, and team leadership through academic and real-world settings, including managing group projects and supporting athletic operations. Known for building rapport with clients and teammates, thriving in fast-paced environments, and learning new systems or tools quickly. Seeking an entry-level role in a mission-driven organization where I can apply my critical thinking, writing, and people skills while continuing to grow professionally.

Overview

8
8
years of professional experience

Work History

Server/Waiter

Carrabba's Italian Grill
11.2020 - Current
  • Delivers friendly, prompt, and professional service to guests.
  • Builds rapport with regulars to drive repeat business.
  • Communicates effectively with support and kitchen staff to maintain smooth operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Trainer

Team Manager

American University Men's Basketball
09.2019 - 03.2020
  • Assisted with equipment, practice setup, and game-day logistics.
  • Supported coaching staff, director of basketball operations, and players with day-to-day team operations.

Server/Waiter

Mamma Lucia Italian Restaurant
06.2018 - 11.2018

Busser/Server

Quanto Basta
09.2017 - 06.2018
  • Maintained cleanliness and efficiency in front-of-house operations.
  • Supported both the bar and server staff to enhance the guest experience

Education

Bachelor of Arts - Sociology

Augusta State University
Augusta, GA
05-2025

University courses - International Studies, Sociology

American University
Washington, DC
12.2021

Skills

  • Conflict Resolution
  • Team Leadership
  • Writing
  • Technical Aptitude
  • Exceptional customer service
  • Cultural Sensitivity
  • Microsoft Windows & Office, Audacity, FL Studio, SPSS
  • Event Coordination
  • Data Analysis

Timeline

Server/Waiter

Carrabba's Italian Grill
11.2020 - Current

Team Manager

American University Men's Basketball
09.2019 - 03.2020

Server/Waiter

Mamma Lucia Italian Restaurant
06.2018 - 11.2018

Busser/Server

Quanto Basta
09.2017 - 06.2018

Bachelor of Arts - Sociology

Augusta State University

University courses - International Studies, Sociology

American University
Michael Winters