Michaela Hutton
Alto
Summary
Dynamic professional with extensive experience in patient account management, adept at delivering seamless billing and payment resolutions. Strong communication skills facilitate effective resolution of patient inquiries and concerns, while a solid understanding of healthcare financial systems and regulations ensures compliance and efficiency. Detail-oriented with exceptional project management capabilities, consistently excels in fast-paced environments by effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a commitment to optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Patient Financial Services Representative
Touchstone Medical Imaging
Fort Worth, TX
09.2025 - Current
- Managed patient billing inquiries and resolved discrepancies efficiently.
- Educated patients on financial responsibilities and insurance coverage options.
- Collaborated with clinical staff to streamline patient registration processes.
- Processed payment plans and negotiated financial arrangements for patients.
- Scheduled patients for their exams and ensured they were properly informed on any preperation.
Front Desk Receptionist
Family Healthcare Associates
Colleyville, TX
10.2023 - 10.2024
- Managed front office operations by facilitating timely patient check-ins. Supported verification of patients' insurance benefits in cases of eligibility issues. Provided responsive customer service by answering incoming calls and assisting with appointment scheduling.
- Coordinated communication between healthcare providers and patients, ensuring seamless appointment flow.
- Maintained accurate patient records in electronic health systems, supporting compliance and data integrity.
- Assisted in training new front desk staff on operational procedures and best practices.
Claims Adjuster
UPS Capital
Fort Worth, TX
10.2021 - 09.2023
- I managed four different accounts, assisting each account with claims and any policy related questions they may have. I also keep a close working relationship with each accounts sales manager; together we review the health of the policy and ensure we are addressing any questions or concerns the account holders may have regarding the direction in which their policy is headed. On average I process 30-40 claims a day along with answering emails and any phone calls that may come through.
- Provided training and mentorship to new adjusters on best practices for efficient claim processing.
- Conducted thorough investigations into complex claims, identifying potential fraud and mitigating risks effectively.
- Communicated findings and recommendations to management, contributing to strategic decision-making on claims handling processes.
Claims Adjuster
GEICO
Richardson, TX
01.2020 - 09.2021
- I averaged 50 calls a day while providing excellent customer service. Calls consisted of accident investigations as well as coverage investigations. I am licensed in 48 states, so it was very important that I reviewed the proper policy contract for that specific state and researched any rules of the road if necessary.
- I received special permission to log off my phone once a week for a span of six weeks to take a supervisor course through The Institutes, where I passed my final exam with a 95.
- Analyzed claim details to determine eligibility and appropriate settlement amounts, enhancing accuracy of outcomes.
Education
Associate of Applied Science -
Parker University
Dallas, TX04-2028
Skills
- Comprehensive Listening Skills
- Microsoft Office Certified
- Familiar with Medical Terminology
- Insurance Verification
- Strong multi-tasking skills
- EMR System Experience
- HIPAA compliance
- Verbal and written communication
- Teamwork orientation
- Customer service
- Data entry proficiency
- Problem-solving abilities
Timeline
Patient Financial Services Representative
Touchstone Medical Imaging
09.2025 - Current
Front Desk Receptionist
Family Healthcare Associates
10.2023 - 10.2024
Claims Adjuster
UPS Capital
10.2021 - 09.2023
Claims Adjuster
GEICO
01.2020 - 09.2021
Associate of Applied Science -
Parker University