Michael Eric Shirah

Deal with homeowners and home builders along with going over houseplans and ensuring that the proper materials are ordered and used per building requirements.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Answered incoming telephone calls to provide store, products and services information.
• Used technology resources to assist customers in locating and selecting items.
• Developed trusting relationships with customers by making personal connections.
• Engaged customers in friendly, professional dialogue to determine needs.
• Adhered to company initiatives and achieved established goals.
• Worked with fellow sales team members to achieve group targets.
• Obtained signatures for financial documents and internal and external invoices.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Trained continuously to maintain required physical fitness for demanding work.
• Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
• Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
• Checked hoses and breathing masks after fire calls to determine proper functionality.
• Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
• Administered emergency treatment and medical care to people injured in accidents and fires.
• Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
• Informed and educated local community members about fire prevention and safety.
• Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
• Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
• Controlled and extinguished fires using manual and power equipment.
• Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
• Ascended and descended ladders, stairs and ramps in smoke-filled areas.
• Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
• Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
• Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
• Maintained fire extinguishers and other fire equipment in multiple stations.
• Maintained tools and fire vehicles, contributing to rapid response capability.
• Demonstrated strong knowledge of industry equipment.
• Kept station in peak working order by inspecting facilities, equipment and personnel.
• Handled routine custodial maintenance of breathing, resuscitation and apparatus equipment.
• Promptly responded to incidents and demobilized water tenders and fire engines.
• Performed fundamental firefighter and driver duties.
• Led and planned periodic fire safety inspections to identify unsafe conditions.
• Inspected schools, theaters, offices and various other buildings to check for proper fire precautionary measures.
• Organized fire caches and positioned equipment for most effective response at emergency calls, which resulted in quicker action times.
• Kept team responsive to emergency situations through scheduled drills and training.
• Coordinated emergency response and disaster planning for fire fighters.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Met merchandise processing standards and maintained organized and accessible work area.
• Answered incoming telephone calls to provide store, products and services information.
• Developed trusting relationships with customers by making personal connections.
• Engaged customers in friendly, professional dialogue to determine needs.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Adhered to company initiatives and achieved established goals.
• Worked with fellow sales team members to achieve group targets.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Worked closely with sales associates to complete tasks.
• Followed safety protocols and company processes and procedures.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Performed opening and closing duties as part of management team and handled cash management.
• Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Supervised [Number] full-time and [Number] part-time employees.
• Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Handled shift overstock, restocking and inventory control.
• Balanced workloads to meet targets without overtaxing employees.
• Developed and recommended department operating budget and kept expenses within budget.
• Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
• Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
• Grew department's team and technical capabilities with hiring and training of talented individuals.
• Utilized excellent math skills to maintain accurate inventory levels.
• Employed process improvement initiatives within department.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Calculated expenses and overhead to remain profitable and competitive.
• Executed targeted merchandising and promotional plans to meet department sales goals.

• Documented vessel's supplies and equipment inventory.
• Performed lookout and helmsman duties aboard ship using [Type] equipment.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.