Michaella Fricton
Cumming
Summary
Highly organized Administrative Professional with 4+ years of experience in high volume office operations and client relations. Proven track record in complex calendar management, precise data entry, and financial reconciliation within fast-paced environments. Dedicated to streamlining workflows and providing exceptional executive level support to ensure seamless daily business operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Woodhouse Day Spa
Alpharetta, GA
11.2022 - 08.2025
- Managed high volume front office operations, including complex multi-provider calendar scheduling and facility opening/closing procedures to ensure seamless daily workflow
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping
- Oversaw the accuracy of client digital records and intake documentation, ensuring 100% compliance with data entry standards and privacy protocols
- Acted as the primary liaison between service providers and management, streamlining internal communications and resolving scheduling conflicts to maintain efficient operations
- Monitored daily financial transactions, ensuring accuracy in billing and cash handling processes
Esthetician
Spavia Day Spa
Johns Creek, GA
04.2024 - Current
- Delivered high level, consultative customer service to a diverse client base, performing needs assessments and providing personalized recommendations
- Meticulously documented client treatment plans and progress notes in a proprietary CRM, maintaining organized and accessible files
- Managed specialized treatment inventory and supply levels, ensuring all department resources are stocked and ready for use
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results
Sales Associate
Brusters
Cumming, GA
05.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Retail sales associate
The North Face
Dawsonville, GA
09.2019 - 01.2020
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Esthetics License -
Lanier Technical College
Gainesville, GA07-2023
High School Diploma -
Dawson County High School
Dawsonville, GA05-2022
Skills
- Organization
- Problem solving
- Communication
- Interpersonal skills
- Decision making
- Adaptability
- Accuracy and precision
- Customer Needs Assessment
- Scheduling
- Customer relations
Certification
Salon and Spa Support Specialist Certification
Timeline
Esthetician
Spavia Day Spa
04.2024 - Current
Front Desk Coordinator
Woodhouse Day Spa
11.2022 - 08.2025
Sales Associate
Brusters
05.2021 - Current
Retail sales associate
The North Face
09.2019 - 01.2020
Esthetics License -
Lanier Technical College
High School Diploma -
Dawson County High School