Michele Brown
Hoschton
Summary
As the Accomplished Director of Operations at Next Generation Child Care, I leveraged strategic planning and staff management to drive organizational growth, enhancing productivity by implementing cost-saving measures. My expertise in business administration and my ability to foster employee motivation significantly boosted team efficiency. Recognized for outstanding customer service, I ensured alignment with key stakeholders, contributing to sustained revenue growth.
Overview
18
18
years of professional experience
Work History
Supervisor
Bath and Body Works, Limited Brands
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Administrative Assistant
Boys & Girls Clubs of Lanier
05.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Director of Operations
Next Generation Child Care
09.2007 - 05.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Education
MBA - Business Administration
Belhaven University
Jackson, MS09-2021
Bachelor of Arts - Business Administration
Belhaven University
Jackson, MS05-2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Strategic planning
- Business administration
- Verbal and written communication
- Coaching and mentoring
Timeline
Supervisor
Bath and Body Works, Limited Brands
10.2023 - Current
Administrative Assistant
Boys & Girls Clubs of Lanier
05.2021 - 01.2024
Director of Operations
Next Generation Child Care
09.2007 - 05.2019
MBA - Business Administration
Belhaven University
Bachelor of Arts - Business Administration
Belhaven University
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