Michele Chriswell
Tallapoosa
Summary
Energetically excelled at Tanner Medical Center as a Patient Access Representative, mastering HIPAA compliance and enhancing customer relationships. Achieved notable efficiency in patient registration and insurance verification, contributing to a streamlined emergency department process. Demonstrated a keen ability to adapt to evolving healthcare policies, ensuring top-notch service and data accuracy.
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tanner Medical Center
Carrollton
10.2023 - 02.2025
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Insurance Agent
thompson ins
Douglasville
08.1999 - 09.2010
- Educated customers on the importance of maintaining adequate insurance coverage.
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Achieved repeat business and referrals through personalized services.
Education
Associate of Applied Science - HIMT
West Georgia Technical College
Waco, GA05-2023
Skills
- Patient registration
- Insurance verification
- Data entry accuracy
- HIPAA compliance
- Healthcare policies
- Customer relationship management
- Customer service
- Insurance product promotion
- Risk mitigation
- Client needs analysis
Certification
- P&C LICENSE (LICENSE #633153) EFFECTIVE 7-12-23/04-30-25.
Timeline
Patient Access Representative
Tanner Medical Center
10.2023 - 02.2025
Insurance Agent
thompson ins
08.1999 - 09.2010
Associate of Applied Science - HIMT
West Georgia Technical College
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