Michele Johnson
Atlanta,GA
Summary
Career Summary Level of Expertise: 25 years of Customer Service; 13 years of Management Experience
Knowledgeable Supervisor with solid foundation in patient access operations. Demonstrated ability to enhance patient satisfaction and streamline administrative processes. Proven track record in managing patient information and ensuring compliance with healthcare regulations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
WellStar Kennestone Hospital
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Register approximately 30 to 50 patients per day
Scheduler
Northside Hospital
09.2023 - 08.2024
- Providing scheduling support and coordination of appointments
- Effectively coordinated and managed appointments for patients and healthcare providers, optimizing scheduling efficiency
- Utilized advanced scheduling software to prioritize appointments and minimize wait times, ensuring smooth patient flow
- Liaised with various departments to ensure accurate scheduling and coordinated patient care
- Managed approximately 30 incoming calls, emails and faxes per day from patients and medical facilities per day.
Claims Associate
State Farm Insurance Company
08.2022 - 06.2023
- Manage insurance claims; PIP, Fire, Glass, and SIU
- Sorting and mailing claims
- Documenting errors on drafts and letters
- Managed insurance claims including PIP, Fire, Glass, and SIU, ensuring accurate documentation and processing
Patient Service Rep
Piedmont Urgent Care
10.2020 - 10.2021
- Played a multifaceted role encompassing lab technology, medical assisting, and patient service representation within a dynamic urgent care setting
- Conducted a variety of laboratory tests and procedures with precision and adherence to quality standards, contributing to accurate diagnoses and patient care
- Assisted healthcare providers with medical procedures, patient examinations, and treatment administration, ensuring a high standard of patient care and comfort
- Interacted with patients to obtain medical histories, collect samples, and provide instructions for diagnostic tests and procedures, fostering a positive patient experience
Unit Secretary
Piedmont Hospital Atlanta
03.2019 - 10.2020
- Arranging meetings, answering calls, taking messages, typing, preparing and collating reports, filing, managing databases, prioritizing workloads, training new employees
- Managed administrative tasks including arranging meetings, answering calls, taking messages, and typing
- Prepared and collated reports, managed databases, and prioritized workloads effectively
- Provided training and support to new employees, ensuring smooth onboarding
Supervisor Financial Assistance
St Francis Medical Center
08.2002 - 02.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Patient Service Rep Supervisor
St Francis Medical Center
08.2002 - 02.2015
- Setting goals for performance and deadlines, organizing workflow and ensuring employees understand their duties or delegated tasks, feedback and coaching
- Supervised laboratory technicians and patient service representatives, ensuring efficient operation of department
- Provided leadership and guidance to staff, resolving issues and promoting a positive work environment
- Managed scheduling, training, and performance evaluations for team members
Education
Bachelor's Science of Nursing -
Georgia State University
Atlanta, GA12-2026
Associates Degree - Health Science
Georgia State University
Alpharetta, GA12.2023
Medication Technician -
Moesha Corporation
Bordentown, NJ07.2012
Certified Nursing Assistant -
Moesha Corporation
Bordentown, NJ06.2012
Medical Assistant -
Harrison Career Institute
Ewing, NJ09.2006
Skills
- Type 70 wpm
- Advanced Microsoft office suite user
- SAP payroll proficient
- EHR
- Financial procedures adherence
Certification
- BLS and ACL
- Certified Nursing Assistant
- Certified Revenue Cycle Representative (CRCR)
Career Summary
25 years of Customer Service; 13 years of Management Experience
Timeline
Patient Access Specialist
WellStar Kennestone Hospital
08.2024 - Current
Scheduler
Northside Hospital
09.2023 - 08.2024
Claims Associate
State Farm Insurance Company
08.2022 - 06.2023
Patient Service Rep
Piedmont Urgent Care
10.2020 - 10.2021
Unit Secretary
Piedmont Hospital Atlanta
03.2019 - 10.2020
Supervisor Financial Assistance
St Francis Medical Center
08.2002 - 02.2015
Patient Service Rep Supervisor
St Francis Medical Center
08.2002 - 02.2015
Associates Degree - Health Science
Georgia State University
Medication Technician -
Moesha Corporation
Certified Nursing Assistant -
Moesha Corporation
Medical Assistant -
Harrison Career Institute
Bachelor's Science of Nursing -
Georgia State University
Similar Profiles
Erin Pearson-PayneErin Pearson-Payne
Care Partner at WellStar Kennestone Hospital B5WCare Partner at WellStar Kennestone Hospital B5W
Curlisse HopsonCurlisse Hopson
Licensed Practical Nurse at WellStar Kennestone HospitalLicensed Practical Nurse at WellStar Kennestone Hospital
Krissia PalmaKrissia Palma
Registered Diagnostic Cardiac Sonographer at Wellstar Kennestone Hospital Cardiac DiagnosticsRegistered Diagnostic Cardiac Sonographer at Wellstar Kennestone Hospital Cardiac Diagnostics