Michele Ogletree-Williams
McDonough
Summary
Dynamic professional with a proven track record in customer service and problem-solving at Family Dollar. Skilled in enhancing customer experience and maintaining operational efficiency. Recognized for attention to detail and effective issue resolution, consistently fostering positive relationships and achieving high customer satisfaction. Committed to creating welcoming environments and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Family Dollar
03.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
House Cleaner
Mama's Hands
01.2006 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Infant/Toddler Teacher
Superior Learning Academy
02.2018 - 03.2025
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Customer Service Cashier
South Ola BP
09.2012 - 01.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier
Walmart
09.2013 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Hair Braider
Aunties Braid Bar
12.2007 - 01.2011
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
Education
GED -
Henry Herzions GED Program
McDonough, GA01-2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Store opening and closing
- Attention to detail
- Issue resolution
Timeline
Assistant Store Manager
Family Dollar
03.2022 - Current
Infant/Toddler Teacher
Superior Learning Academy
02.2018 - 03.2025
Cashier
Walmart
09.2013 - 03.2014
Customer Service Cashier
South Ola BP
09.2012 - 01.2018
Hair Braider
Aunties Braid Bar
12.2007 - 01.2011
House Cleaner
Mama's Hands
01.2006 - Current
GED -
Henry Herzions GED Program
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