Michele L Woodrum
Grayson,GA
Summary
Experienced Clinical Nurse with nearly 30 years of comprehensive expertise in patient care, team leadership, and clinical management. Proven ability to lead multidisciplinary teams, implement quality improvement initiatives, and enhance patient care coordination to achieve optimal outcomes. Skilled in staff development, regulatory compliance, and adapting to dynamic healthcare environments. A reliable and results-driven professional known for fostering collaborative work cultures, maintaining high standards of care, and consistently delivering exceptional patient experiences. Strong commitment to professional integrity and continuous improvement in healthcare settings.
Overview
29
29
years of professional experience
Work History
Clinical Nurse Manager
Palmetto Infusion Services
12.2022 - Current
- Manage daily operations of two outpatient infusion clinics, ensuring efficiency, patient satisfaction, and protocol adherence while overseeing a team of four staff members
- Responsible for both clinics' financial management, budgeting, and operational oversight, ensuring profitability, cost-effectiveness, and compliance with regulations
- Provide direct patient care by assessing patient conditions, administering medications, performing treatments, and monitoring vital signs to ensure optimal health outcomes
- Lead and support the clinics through transitions as the company expands, adjusting workflows, staffing, and resources to accommodate increased patient volume and operational demands
- Collaborate with the nurse educator to provide training for new hires and ongoing educational development, enhancing staff performance, clinical knowledge, and patient care standards
- Participate in the pharmacy Intake Approval Queue project, streamlining patient intake processes, reducing delays, and improving patient outcomes through more efficient coordination
Continuum of Care Manager
Aetna
06.2019 - 02.2021
- Serve as the primary clinical liaison between operations and leadership teams, facilitating effective communication and ensuring alignment between clinical practices and organizational goals
- Work closely with Program Design and Product Development teams to create new programs and enhance existing offerings, ensuring they meet clinical standards and improve patient care
- Partner across programs and organizations to identify opportunities for enhancing the overall member experience, focusing on patient satisfaction, engagement, and outcomes
- Conduct quality call and chart reviews for specialty teams, providing feedback and insights to ensure clinical excellence and adherence to best practices
Clinical Health Services Supervisor – Informed Health Line
Aetna
09.2017 - 06.2019
- Oversee the operations of a 24-hour nurse line, managing more than 50 Registered Nurses to ensure quality care, efficiency, and timely response to patient needs
- Directly supervise 18 Registered Nurses, providing guidance, support, and ensuring adherence to clinical standards and organizational objectives
- Collaborate in creating and refining workflows, policies, procedures, and new hire training programs to enhance team performance and streamline operations
- Develop and communicate clear performance expectations, monitor progress, and foster a collaborative environment that emphasizes teamwork and high-quality patient care
Clinical Health Services Supervisor – Healthy Lifestyle Coaching
Aetna
06.2011 - 09.2017
- Oversee the telephonic wellness coaching team, managing 15 coaches and one care management associate to ensure high-quality, consistent coaching services and adherence to program goals
- Assist in creating new training content and delivering it to interdepartmental and intradepartmental staff, ensuring alignment with organizational standards and wellness program objectives
- Develop, communicate, and monitor performance expectations for the wellness coaching team, providing regular feedback and support to meet or exceed set goals
- Perform chart and call audits per division standards, identifying areas for improvement and ensuring compliance with quality and regulatory requirements
- Serve as the primary point of contact for the customer and the account team, addressing inquiries, resolving issues, and ensuring satisfaction with wellness coaching services
- Participate in the recruitment and hiring process for wellness coaching staff, fostering a collaborative work environment that promotes teamwork, morale, and a commitment to excellent patient care
Wellness Coach RN
Aetna
01.2011 - 06.2011
- Provide personalized coaching, guidance, and support to help members make informed, sustainable, healthy lifestyle choices, fostering long-term wellness and behavior change
- Use assessment techniques to evaluate each member's health literacy, technology capabilities, and readiness to change, tailoring coaching approaches to meet individual needs and abilities
- Thoroughly evaluate members' health needs, considering their benefit plan eligibility, to connect them with appropriate internal and external integrated programs and services
- Empower members with the resources, information, and ongoing support needed to make informed decisions about their health and wellness, improving overall health outcomes
Nurse Consultant – Disease Management
Aetna
09.2009 - 01.2011
- Provide targeted coaching and support to individuals with chronic diseases such as Diabetes, End-Stage Renal Disease (ESRD), and Coronary Heart Disease (CHD), helping them manage their conditions and improve overall health outcomes
- Monitor and assess the progress of established care plans regularly, making adjustments as needed to ensure continuous improvement in managing chronic conditions
- Work closely with patients to set realistic, achievable health goals, offering guidance and support to help them meet those goals and improve their quality of life
Home Infusion RN
Optioncare
11.2008 - 09.2009
- Provide comprehensive training to patients and caregivers on safely and effectively performing IV and enteral therapies at home, ensuring they understand procedures and safety protocols
- Offer ongoing support and troubleshooting for line and infusion problems during therapy, guiding patients and caregivers through issues to maintain treatment continuity and safety
- Perform essential clinical tasks, including peripheral IV starts, central line/PICC care, and port access/management, ensuring proper technique and patient comfort during therapy
Team Lead RN
Kelly Healthcare Services
01.2007 - 02.2008
- Company Overview: Santa Clara, CA
- Oversee daily clinical operations within a corporate technology setting, ensuring smooth processes, adherence to healthcare standards, and effective utilization of resources
- Supervise and support a team of 2 Registered Nurses, providing guidance, training, and performance evaluations to maintain high clinical standards
- Serve as the facility’s Quality Assurance Coordinator, successfully improving indicator compliance from less than 50% to 100%, ensuring adherence to regulatory and internal quality standards
- Supervise and assess employees' clinical competencies, coordinating with project managers and the Medical Case Manager to ensure comprehensive care and alignment with clinical goals
- Santa Clara, CA
Quality Clinical Coordinator
Satellite Dialysis
10.2005 - 12.2006
- Manage daily hemodialysis clinical operations and coordinate projects under the supervision of the clinical manager, ensuring efficient patient care and operational effectiveness
- Supervise a team of 5 Registered Nurses, 13 Patient Care Technicians, and 5 Technical Aides, providing leadership, training, and performance evaluations to ensure high-quality patient care
- Assume responsibility for administering the unit in the clinical manager's absence, ensuring continuity of care, policy adherence, and operational efficiency
- Serve as the facility’s Quality Assurance Coordinator, developing and implementing employee in-service education plans, and contributing to continuous improvement in patient care standards
- Perform as the facility's Anemia Manager, increasing indicator compliance by 100%, while supervising, evaluating, and determining clinical competencies of staff to ensure quality outcomes
Charge Nurse
Satellite Dialysis
11.2004 - 10.2005
- Orient and mentor new Registered Nurses to the hemodialysis unit, ensuring they understand clinical procedures, patient care protocols, and safety standards so they can effectively integrate into the team
- Assist the clinical manager with the intake process for new patients, ensuring proper documentation, assessments, and preparation for individualized care plans
- Create staff assignments based on the priority of patient care needs, ensuring optimal resource allocation and timely interventions for all patients
- Assess patient conditions and adjust therapy parameters as necessary, while teaching safe dosing of ESRD medications and reviewing lab results to refer to the appropriate personnel or providers
Nursing Coordinator
RGB Group/Federal Occupational Health
01.2002 - 10.2004
- Supervise and schedule 5 staff nurses at the satellite health clinic, ensuring adequate coverage, efficient workflow, and optimal patient care delivery
- Maintain an up-to-date database of participating agencies in the Medical Surveillance Program, ensuring accurate tracking and coordination of program activities
- Responsible for the quality assurance and compliance of Medical Surveillance charts while providing staff with instruction on computer systems and billing processes to enhance operational efficiency
Infusion Registered Nurse
Visiting Nurse Health Systems
03.2001 - 12.2001
- Administer infusion therapy to approximately 250 home health clients, ensuring proper treatment delivery and monitoring for adverse reactions or complications
- Teach clients proper peripheral and central line maintenance techniques, empowering them to manage their therapies safely and effectively at home
- Complete patient registration and admissions, including accurate OASIS documentation, to ensure comprehensive patient profiles and compliance with regulatory requirements
Nursing Supervisor – Home Dialysis
Spectracare of Atlanta
05.2000 - 03.2001
- Supervise five staff members and 20 home dialysis patients
- Conduct monthly chart audits with 99% compliance
- Perform Medicare chart audits - increased from less than 50% compliance to 100% compliance
- Direct quarterly nurse education and teach care facilitator courses
Charge Nurse
Clayton County Dialysis
03.1999 - 05.2000
- Provide hands-on, high-quality patient care in the hemodialysis outpatient clinic, ensuring safe and effective dialysis treatments per clinical protocols
- Supervise a team of 3 staff members while managing the care of 15 patients, ensuring proper treatment, protocol adherence, and patient satisfaction
- Actively participate in monthly chart reviews to assess the appropriateness of care, and collaborate with physicians and allied healthcare staff to ensure comprehensive patient care and optimal health outcomes
Staff Nurse - Dialysis
Southern Regional Medical Center
10.1998 - 09.1999
- Perform hemodialysis treatments in a hospital setting, ensuring accurate procedures, patient safety, and optimal clinical outcomes during dialysis sessions
- Provide ongoing patient and staff education on kidney disease management while actively participating in quarterly Quality Assurance audits to maintain high standards of care and compliance
Staff Nurse/CAPD Coordinator
Jonesboro Dialysis
05.1997 - 09.1998
- Supervise and coordinate the care of 10 peritoneal dialysis patients, ensuring personalized treatment plans and consistent monitoring of patient progress
- Teach and evaluate new Continuous Ambulatory Peritoneal Dialysis (CAPD) patients, providing comprehensive instruction on self-care techniques and ensuring readiness for at-home treatment
- Conduct monthly chart reviews to assess the appropriateness of care and ensure compliance with clinical standards, achieving a 100% compliance rate in patient documentation and care protocols
Staff Nurse
Georgia Baptist Medical Center
09.1995 - 05.1997
- Provide direct patient care, including administering intravenous therapies and ensuring safe and effective treatment delivery by clinical protocols
- Actively participated in the Diabetes Education Program, educating patients on disease management, lifestyle changes, and effective insulin administration to improve health outcomes
- Supervised seven staff members as the rotating charge nurse, coordinating shifts, managing patient care, and providing leadership and guidance to ensure high-quality, efficient clinical operations
Education
Bachelor’s degree - Nursing
Spring Arbor University
01.2023
BACHELOR’S DEGREE - Information Technology
American Intercontinental University
03.2003
Associate’s degree - Nursing
Gordon College
06.1995
Skills
- Management/Leadership
- Team Development
- Healthy Lifestyle Coaching
- Chronic Disease Management Nursing
- Six Sigma Lean Yellow Belt
- Project Management
- Staff education
- Patient advocacy
- Performance improvement
Timeline
Clinical Nurse Manager
Palmetto Infusion Services
12.2022 - Current
Continuum of Care Manager
Aetna
06.2019 - 02.2021
Clinical Health Services Supervisor – Informed Health Line
Aetna
09.2017 - 06.2019
Clinical Health Services Supervisor – Healthy Lifestyle Coaching
Aetna
06.2011 - 09.2017
Wellness Coach RN
Aetna
01.2011 - 06.2011
Nurse Consultant – Disease Management
Aetna
09.2009 - 01.2011
Home Infusion RN
Optioncare
11.2008 - 09.2009
Team Lead RN
Kelly Healthcare Services
01.2007 - 02.2008
Quality Clinical Coordinator
Satellite Dialysis
10.2005 - 12.2006
Charge Nurse
Satellite Dialysis
11.2004 - 10.2005
Nursing Coordinator
RGB Group/Federal Occupational Health
01.2002 - 10.2004
Infusion Registered Nurse
Visiting Nurse Health Systems
03.2001 - 12.2001
Nursing Supervisor – Home Dialysis
Spectracare of Atlanta
05.2000 - 03.2001
Charge Nurse
Clayton County Dialysis
03.1999 - 05.2000
Staff Nurse - Dialysis
Southern Regional Medical Center
10.1998 - 09.1999
Staff Nurse/CAPD Coordinator
Jonesboro Dialysis
05.1997 - 09.1998
Staff Nurse
Georgia Baptist Medical Center
09.1995 - 05.1997
Bachelor’s degree - Nursing
Spring Arbor University
BACHELOR’S DEGREE - Information Technology
American Intercontinental University
Associate’s degree - Nursing
Gordon College
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