MICHELLE A. FELTON
Smyrna
Summary
Detail-oriented administrative expert with extensive experience in executive support, case management, and regulatory compliance within legal and clinical environments. Proven ability to manage sensitive information while optimizing processes to enhance team performance and drive organizational success.
Overview
16
16
years of professional experience
Work History
Executive Assistant
First Data Corp
Atlanta
10.2016 - 04.2026
- Coordinated executive schedules and managed calendar appointments, ensuring optimal time management.
- Organized complex calendars for executive team, streamlining appointments, meetings, and travel arrangements.
- Prepared reports, presentations, agendas, minutes, and other documentation for executive staff.
- Provided administrative support in preparing contracts, invoices, and purchase orders.
- Maintained business operations by ensuring confidentiality of sensitive information.
- Developed onboarding resources and provided guidance to new staff, enhancing training effectiveness.
- Performed data entry into various software programs, including MS Excel spreadsheets.
- Participated in communication with administrative team members and finance department on special projects.
Court Intake Specialist/Administrative Assistant
Jefferson County Public Defender's Office
Birmingham
02.2015 - 06.2016
- Conducted structured intake interviews with potential clients, facilitating thorough evaluations for appropriate case management.
- Performed initial screening of all incoming referrals from Jefferson County Criminal Court to JCPD office.
- Collaborated with caseworkers to ensure timely completion of court documents and transport clients to proceedings.
- Delivered case dispositions to referring parties, ensuring accurate updates to court referral activity.
- Managed cases for clients absent from the program, completing essential documentation including missing persons reports and warrant information to maintain case integrity.
- Prepared correspondence and reports detailing case progress and legal requirements for entities like Child Protective Services and courts.
- Entered warrant requests and relevant documents to develop comprehensive case files for criminal cases.
- Maintained client files in accordance with confidentiality standards mandated by state regulations.
Administrative Coordinator
Blue Cross Blue Shield of Alabama
Birmingham
07.2013 - 02.2015
- Facilitated training sessions and onboarding to accelerate integration of new staff.
- Established office procedures that streamlined operations and improved organizational efficiency.
- Managed calendars for department operations and unit managers, ensuring optimal scheduling.
- Coordinated presentations, conference calls, and webinars to enhance communication across teams.
- Prepared meeting agendas and recorded notes to archive proceedings.
- Processed travel and expense reimbursements through Concur and ADP efficiently.
- Utilized Microsoft Office Suite and Oracle HR/Finance tools to maximize productivity.
- Answered phone calls, provided information, and directed callers to relevant personnel.
Administrative Assistant III
University of Alabama (UAB)
Birmingham
11.2009 - 07.2013
- Maintained accurate calendars for director and physicians, improving scheduling efficiency.
- Organized internal and external meetings, notifying attendees, reserving conference rooms, drafting agendas, and taking minutes.
- Coordinated clinical schedules for four physicians, enhancing patient flow management.
- Answered patient and physician calls for follow-up appointments, prescriptions, and medical record requests.
- Handled travel arrangements and reservations for flights, hotels, and car rentals.
- Processed expense reports for reimbursements using Oracle software, ensuring timely financial reconciliation.
- Managed department payroll and timesheets through iPay and Oracle systems.
- Created memorandums, spreadsheets, and PowerPoint presentations for professor and director.
Education
Bachelors - Social and Behavior Science - Criminal Justice, Social Work
University of Alabama at Birmingham
Birmingham, AL05-2011
Skills
- Concur travel and expense
- Amex travel and expense handling
- SchedulerTM application knowledge
- Salesforce proficiency
- Microsoft Office suite
- Oracle systems
- Payment systems knowledge
- Ariba p2p expertise
- EHR management
- Stars software
- Sunquest systems
- Clarity software skills
- Deem platform familiarity
- Citrix virtualization experience
- Microsoft Lync usage
- GroupWise email management
- Data entry accuracy
- Compensation expertise
Timeline
Executive Assistant
First Data Corp
10.2016 - 04.2026
Court Intake Specialist/Administrative Assistant
Jefferson County Public Defender's Office
02.2015 - 06.2016
Administrative Coordinator
Blue Cross Blue Shield of Alabama
07.2013 - 02.2015
Administrative Assistant III
University of Alabama (UAB)
11.2009 - 07.2013
Bachelors - Social and Behavior Science - Criminal Justice, Social Work
University of Alabama at Birmingham