Michelle Bowers
Gainesville
Summary
Dynamic application professional with a strong background in analyzing and optimizing software systems to enhance performance and efficiency. Expertise in troubleshooting, data management, and implementing innovative technology solutions drives consistent results through effective team collaboration. Adaptable and dependable, with a proven track record of meeting evolving needs while ensuring system reliability. Eager to leverage skills in a new role that contributes positively to the community and supports the mission of helping others.
Overview
28
28
years of professional experience
Work History
Substitute Bus Monitor
Forsyth County Schools
Cumming, GA
03.2026 - Current
- Monitored student behavior to ensure safety during transportation.
- Assisted students with boarding and disembarking buses efficiently.
- Communicated effectively with parents regarding student transportation needs.
- Collaborated with drivers to address and resolve behavioral issues promptly.
- Developed positive relationships with students, fostering a supportive environment.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Kept student personal and medical information in strictest confidence.
- Secured special seats and restraint devices used by students.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
- Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Helped load and unload disabled and non-ambulatory passengers.
Technical Application Analyst III
ADP
Alpharetta, GA
01.1998 - 08.2025
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution.
- Supported daily operations and system maintenance procedures.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Provided training to clients in use of ADP HCM payroll systems and applications.
- Performed troubleshooting with ADP HCM payroll applications.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GASkills
- Patience and empathy
- Reliability and punctuality
- Special needs support
- Social perceptiveness
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving
- Effective information extraction
- Data analysis using SQL
- SQL data retrieval
- Spreadsheet analysis proficiency
- Skilled in Siebel CRM management
- Adept at utilizing OneNote for effective note management
- Email organization
- Experience with Webex
- ADP Enterprise HCM expertise
- Data transfer coordination
- End-user training
- Quality assurance testing
- Software application analysis
- Support resolution skills
- Analytical problem-solving
Timeline
Substitute Bus Monitor
Forsyth County Schools
03.2026 - Current
Technical Application Analyst III
ADP
01.1998 - 08.2025
Bachelor of Science - Psychology
University of North Georgia