Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

MICHELLE CARR

Riverdale

Summary

Resourceful Cosmetic Counter Manager adept at enhancing customer satisfaction through exceptional service and maintaining outstanding store condition. Excel in task prioritization, ensuring efficient completion of all duties to maximize productivity. Skilled in inventory management, sales strategy development, and team leadership. Possess strong communication, interpersonal, and problem-solving skills vital for fostering client relationships and driving business success. Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.

Results-driven professional in project management, known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at leadership, time management, and adaptability, ensuring projects meet objectives seamlessly. Creative professional with expertise in marketing collateral development and product design. Creates visually appealing deliverables to underscore brand initiatives. Supports brand values and successfully oversees projects from concept to completion. Creative and innovative Digital Designer known for high productivity and efficient task completion. Specialized in user interface design, motion graphics, and brand development. Excel in problem-solving, teamwork, and communication, ensuring success in collaborative environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager of Operations

Get Kissable Inc.
Jonesboro
10.2006 - Current
  • Trained new employees on proper protocols and customer service standards
  • Interacted well with customers to build connections and nurture relationships
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Project Manager

Marc Norsworthy & Co.
Atlanta
01.2022 - 01.2024
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.

Property/Casualty Claims Adjuster

St.Johns Insurance Company Inc.
12.2021 - 01.2022
  • Worked productively in fast-moving work environment to process claims
  • Maintained accurate and up-to-date records of claim information for future reference
  • Interviewed policyholders to verify information and obtain additional details
  • Made initial contact with the insured to document & verify damages
  • Checked documentation for accuracy and validity on updated systems
  • Verified client information by analyzing existing evidence on file
  • Analyzed and addressed escalated claims to resolve issues quickly
  • Exercised proper judgment and decision making to analyze multiple claims and determine settlements
  • Prepared summaries of policy coverage, damage, and payments
  • Followed up with customers on unresolved issues

Digital Marketing Coordinator

HeartBurn Foundation Inc. Non Profit Organization
Riverdale
01.2017 - 12.2021
  • Implemented digital marketing initiatives through email campaigns and targeted advertising.
  • Developed and implemented effective digital marketing strategies to increase website traffic.
  • Created digital design simulations to ensure accuracy of design functionality.
  • Optimized functional and visually appealing digital design concepts on new and existing websites.

Skills

  • Decision Making
  • Problem Solving
  • Assertiveness
  • Attention to Detail
  • Time Management
  • Professionalism
  • Claims Investigation
  • Organizational Skills
  • Stress Management
  • Insurance Knowledge
  • Active Listening
  • Conflict Resolution
  • Team Collaboration
  • Project management
  • Problem-solving
  • Strategic planning
  • Visual storytelling
  • Team collaboration
  • Creative problem solving
  • Digital marketing
  • Content management
  • Video editing
  • Graphic design
  • Social media design
  • Design images
  • Multitasking
  • Customer relationship management
  • Data management
  • Contract negotiation
  • Issue resolution
  • Time management
  • Team leadership
  • Project scheduling
  • Content creation
  • Remote broadcasting
  • Recorded segments
  • Multimedia production
  • Public speaking
  • Audience engagement
  • Interviewing strength

Certification

  • Claims Adjuster License
  • Cosmetology License
  • Broadcasting Degree

References

References available upon request.

Timeline

Project Manager

Marc Norsworthy & Co.
01.2022 - 01.2024

Property/Casualty Claims Adjuster

St.Johns Insurance Company Inc.
12.2021 - 01.2022

Digital Marketing Coordinator

HeartBurn Foundation Inc. Non Profit Organization
01.2017 - 12.2021

Manager of Operations

Get Kissable Inc.
10.2006 - Current

Similar Profiles

CREATE PROFILE
MICHELLE CARR