Michelle Clark
Foundever Sitel
Snellville
1
Language
22
years of professional experience
Dedicated Customer Service Representative with expertise in complaint resolution and client communication. Proven ability to enhance customer satisfaction and manage inquiries efficiently. Seeking to leverage problem - solving and CRM software skills to support and grow with a dynamic team.
Work History
CSR Inbound 1
4 Months- Resolved inbound customer inquiries across phone, chat, and email with accurate, timely support.
- Documented case details in CRM systems to maintain complete, compliant interaction records.
- De-escalated complex service issues using empathetic communication and active listening.
- Processed account updates, billing questions, and order status requests with strong attention to detail.
- Navigated multiple platforms to research policies, verify information, and deliver consistent resolutions.
- Supported quality standards by following scripts, procedures, and service-level expectations.
Office Assistant
1 Year 10 Months- Supported sales team in addressing customer inquiries regarding deliveries and payment processing.
Assisted customers with financing options to facilitate transactions.
Processed payments efficiently, enhancing overall sales operations. - Answer phones, manage emails, perform data entry, file documents, make copies, and maintain office organization.
- Assisted customers with inquiries, providing information about products and services.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Direct Care Worker
5 Years 5 Months- Assisted the client with daily living activities and personal care needs.
- Maintained a safe and clean environment for the client at all times.
- Collaborated with healthcare professionals to coordinate client care plans.
- Documented client progress and changes in behavior or health status.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Responded promptly to emergency situations using sound judgment techniques.
- Transported patients to medical, dental, and personal care appointments.
Driver
3 Months- Operated trucks to deliver goods safely and efficiently across designated routes.
- Inspected vehicles before trips to ensure compliance with safety standards.
- Communicated with dispatch regarding route changes and delivery updates.
- Assisted in loading and unloading cargo to optimize delivery efficiency.
- Followed all traffic laws and company policies while driving to ensure safety.
- Delivered goods and services to customers on time and in excellent condition.
Hourly Support Worker
3 Months- Assisted customers with license applications and renewals.
- Provided information on driving regulations and services offered.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Accompanied customer in a vehicle to administer road tests and rate customer's driving ability.
Event Security
5 Months- Provided support during actual events such as setting up equipment, troubleshooting technical issues, providing customer service assistance when needed.
- Providing assistance with setting up for special events or activities as requested by supervisor.
- Ensured compliance with company policies and procedures relating to safety, security, and loss prevention.
- Provided security at events, such as concerts, festivals, and sporting events.
- Performed security checks at public events or private premises.
Secretary
5 Years 10 Months- Managed scheduling and calendar for executives at Jeraport Connections, Inc.
- Maintained filing systems and organized documents for easy retrieval.
- Communicated with clients and vendors to facilitate smooth operations.
- Handled incoming calls and directed inquiries to appropriate departments.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
Cashier
1 Year 4 Months- Processed customer transactions with accuracy and efficiency.
- Maintained cleanliness and organization of the front counter area.
- Resolved customer inquiries and complaints in a courteous manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Criminal Justice
Skills
Customer service
Payment processing
Data entry
Office organization
Client communication
Attention to detail
Conflict resolution
Active listening
Critical thinking
Customer relations
Professional telephone demeanor
Microsoft outlook
Education and Training
other
Languages
English
Native or Bilingual
Timeline
CSR Inbound 1
Foundever Sitel
03.2026 - 07.2026Read More
Office Assistant
Rooms To Go
12.2023 - 10.2025Read More
Driver
Bostwick Logistics, LLC
11.2019 - 02.2020Read More
Hourly Support Worker
Department of Driver Services
03.2017 - 06.2017Read More
Direct Care Worker
Josephine Porter
05.2015 - 10.2020Read More
Event Security
Argus Event Staffing
04.2015 - 09.2015Read More
Cashier
Five Guys
11.2007 - 03.2009Read More
Secretary
Jeraport Connections, Inc.
03.2004 - 01.2010Read More
Bauder College
Bachelor of Science from Criminal Justice
Read More